IT Support Technician

You will be the first point of contact for IT support queries and will have good knowledge of desktop/laptop technologies for Windows 11 and Mac OS support.

We're looking for those with similar experience in an IT support role, who can carry out maintenance of the asset lists and handle equipment for new starters and leavers., Your focus will be to support work in the following areas

• Day-to-day IT Support for continued business operation
• Administration of Microsoft Cloud services (SharePoint, Intune, Entra ID, Exchange, etc)
• Diagnose and troubleshoot network faults
• Laptop hardware maintenance, Firm culture is important at Stobbs - friendly, social, approachable and where we look after each other. We regularly provide our own social and professional events. We manage the rights of some fantastic clients - obviously that means our advice has to be legally sound, but it's also about it being business savvy. We have high standards but learn from our mistakes. We're not internally competitive (well, except when it comes to sports and quizzes!). We're certainly not run with an iron fist; we want our people to bring their whole selves to work, wanting to perform well, learn from mistakes and to feel comfortable asking questions and learning, and helping us continue to improve and be the best we can be.

Do you have experience in macOS?, * Knowledge of networking technologies (Switches, TCP/IP, port forwarding, Firewalls)

• Good written and verbal communication skills
• Ability to work as part of a team
• Strong problem-solving skills
• Able to diagnose faults and find solutions
• Able to follow agreed procedures and interpret technical documentation
• Minimum 2 years of IT work experience is required; 3 years of experience is desirable.

It would also be beneficial to have:

• Familiarity with Debian/Ubuntu server
• Familiarity with Unifi
• Familiar with Terminal/Bash/PowerShell

Our head office is north of Cambridge, with an office in central London. We are trying to strike a good balance of supporting people to work flexibly while delivering for our clients and making Stobbs an attractive place to work. Our current hybrid working policy is a minimum requirement of two days in the office, encouraging people in more if possible. We may expect you to be based in the office full-time during the first six-months. Those seeking a part-time role may also be considered. Stobbs is a niche intellectual property practice that recognises that to give the best advice on brands, you need to take a more strategic and holistic approach than pure trade mark expertise. To that end, we launched the concept of Intangible Asset Management. We have a breadth of capability that goes far beyond the scope of any other IP firm and encompasses trade marks, designs and copyright, litigation, disputes, commercial contracts, brand intelligence, brand extension (licensing), systems, online brand enforcement, anti-counterfeiting and brand restructuring. Formed in 2013 with 18 people, today we have over 200 professionals based in Cambridge, London, Dublin, Eindhoven and Munich.