AI Data Analytics Manager, IT Business Services

We are seeking a visionary and technically proficient AI Data & Analytics Engineering Manager to join our ITS AI Center of Excellence (CoE). The ideal candidate will be responsible for executing the firm's data strategy that powers our next-generation AI systems. This role involves architecting scalable data platforms, transforming legacy data into AI-ready assets, and operationalizing advanced analytics to drive intelligent decision-making. You will be the bridge between modern data engineering and cutting-edge AI innovation and analytics, ensuring our data infrastructure is as futuristic as the models it supports. You will also have the opportunity to develop your career and learn new skills in a supportive and inclusive environment. The role will be reporting to the Head of AI-CoE., * Develop specialized analytics dashboards to monitor model performance in business terms (e.g., ROI of an Agent, cost-per-query optimization), going beyond diverse technical metrics.

• Design and manage scalable, multi-modal data-lake architectures using Snowflake, Databricks, or Microsoft Fabric.
• Ensure seamless integration of unstructured data (text, video, audio) to support Generative AI workloads.
• Transformation of existing data architectures and modelling into semantic layers suitable for LLMs.
• Build analytics on top advanced AI data sources like Knowledge Graph, multi-modal Vector stores, etc.
• Oversee the end-to-end lifecycle of our analytics platforms, selecting and integrating best-in-breed tools for data functioning, observability, and cataloging.
• Proactively evaluate business processes to identify Data Gaps for AI adoption. Transform raw operational data into high-value features for predictive and generative models.
• Leverage existing data streams to uncover hidden patterns and propose new AI-driven product features. Champion the move from descriptive analytics to prescriptive, AI-driven insights.
• Establish rigorous data quality frameworks specifically for unstructured data. Implement automated pipelines to detect PII and ensure Data Freshness for real-time agents.
• Implement data lineage tracking and audit trails for AI model training data to ensure regulatory compliance.
• Enforce DataOps principles, integrating CI/CD for data pipelines, automated testing, and infrastructure-as-code (IaC).
• Work closely with AI Engineers, Ethical AI Managers, and Product Owners to ensure data availability, compliance, and security are embedded in every AI solution from day one.

Connect to your skills and professional experience

• Migration and modernization of reporting dashboards in Tableau/Power BI, enabling democratized data access for non-technical teams. Added advantage having experience building real time analytics dashboards using AI.
• Advanced experience with event-based tracking tools like Matomo/Posthog, Amplitude, Mixpanel, Google Analytics 4 (GA4), or others to analyze user journeys and retention.
• Hands-on familiarity with monitoring and evaluating LLM performance using tools like LangSmith, Langfuse, Weights & Biases, or others.
• Defining and tracking KPIs (Acquisition, Retention, others) using Matomo/Posthog/Amplitude/Mixpanel, identifying friction points in the user journey that improved conversion rates by X%.
• Data Instrumentation & CDP, experience implementing data collection strategies using Segment, Snowplow, RudderStack or others to ensure clean, consistent data flow across platforms.
• Expert SQL skills for ad-hoc analysis and experience designing metrics layers or using semantic layers.
• Established evaluation frameworks for GenAI features, utilizing LangSmith to track token usage, latency, hallucination rates, and response quality.
• Partner with Product Managers and Engineering leads to define "North Star" metrics and success criteria for both traditional software releases and new AI-driven features.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I love the diversity in the projects that I'm involved in and the opportunity to work with lots of different people from various service lines." - Deloitte employee

Do you have experience in Tableau?

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.