NOC Analyst (Graduate) - Night Shift

A Network Operations Centre (NOC) is seeking a Graduate NOC Engineer to join an established support team on the night shift. This role is based on-site at the Bathgate office and operates on a 12-hour shift pattern.

You will initially work a 4-on / 4-off night shift rotation (6pm-6am). While a day/night rotation may be introduced in the future, this position will be nights only for the first 6-12 months.

Responsibilities * Act as part of a night shift NOC team supporting a critical client base * Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams * Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction * Log and manage faults and service requests within the company's CRM system * Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact * Work within strict SLAs to ensure timely resolution of issues * Ensure accurate handover of outstanding issues between shifts * Keep customers informed of progress and maintain clear, up-to-date system records * Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems * Liaise with third-party engineers and suppliers to support fault resolution * Provide remote support, configurations, and link checks for field engineering teams * Actively monitor networks using network monitoring tools * Escalate issues appropriately to third-party suppliers when required * Operate within an ITIL-aligned service environment

Do you have experience in ITIL?, Proven experience working in a NOC or supporting enterprise networks * Cisco CCNA certification (or working towards), or equivalent practical experience (desirable) * Eligibility for SC Clearance * Experience with Low Earth Orbit (LEO) solutions (advantageous) * Exposure to Ubiquiti solutions (advantageous) * Ability to perform consistently in a high-pressure, SLA-driven environment * Strong attention to detail and excellent communication skills * A customer-focused approach alongside solid technical capability