Technical Support Officer Systems

Each Technical support officer has a focus on Systems Support and Data and Reporting working on a Hybrid basis. Please note that this is a Permanent, Full time (37 hrs per week) role but will consider part-time/flexible working., * Support pension administration system users, ensuring data accuracy and compliance, including providing first-line telephone and email support for member/Employer portals and colleagues.

• Process and validate bulk data uploads, employer interfaces, and member updates.
• Investigate and Escalate system errors with 3rd party software providers.
• Investigate and Resolve data discrepancies, and reporting issues.
• Support onboarding of employers and payroll providers to online platforms.
• Assist with user acceptance testing, and new feature rollouts, participating in ad hoc projects and working groups as required..
• Review and interrogate management information dashboards and produce ad hoc reports using Insights (tableau) and Altair (Administration software).
• Contribute to process and system workflow improvements and automation initiatives.

We're looking for a proactive individual who can combine ICT skills with attention to detail and a commitment to delivering excellent customer service. You'll work across multiple platforms including Altair (administration system), i-Connect (employer portal), Engage (Member portal), and Insights (Tableau Management Information tool), supporting both business-as-usual and strategic projects., For this role we are looking for you to have Experience:

• Working with case management/workflow systems and bulk data processing.
• Using management information reporting tools such as Tableau and Excel for data analysis.
• Carrying out User Acceptance testing
• Design, delivery and evaluation of software based training (1-2-1 coaching or group settings)
• Proven relevant experience in a financial / pensions / payroll / systems support environment

You will have:

• Strong attention to detail and accuracy, working on own initiative and completing work within deadlines.
• Ability to learn and adapt to new systems quickly, working flexibly across multiple systems and priorities.
• Effective communication skills for liaising with all members (currently working and paying into the scheme, no longer working, but under retirement age, and pensioners receiving benefits), employers and Pension Fund staff

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Join the Staffordshire Pension Fund's Systems and Data team as a Technical Support Officer. This is an exciting opportunity to work at the heart of our pension administration systems, supporting over 115,000 members and 500 employers. You'll play a key role in maintaining system integrity, improving processes, and enabling automation and data-driven insights as we prepare for major projects like the Pension Dashboard.