Senior IT Engineer

This role combines high-level technical support, systems administration, and project delivery. The successful candidate will play a key role in maintaining, improving, and securing client IT environments while contributing to wider infrastructure and service improvements., * End-User Support: Deliver expert-level remote and on-site technical support via telephone and service desk systems. Troubleshoot, investigate, and resolve complex user and infrastructure issues. * Project Delivery: Lead and contribute to infrastructure projects including server upgrades, workstation deployments, cloud migrations, and network implementations. * Service Improvement: Develop and implement initiatives to enhance service desk efficiency and overall service delivery. * Infrastructure & Security Management: + Manage and support server environments and hosted solutions + Maintain Azure, Exchange Online, and Microsoft 365 environments + Administer SharePoint environments + Support domain services and Group Policy management + Ensure network security, data protection, and compliance standards + Support disaster recovery and cloud backup solutions + Implement proactive monitoring and automation improvements * Endpoint & Device Management: Manage MDM platforms (including Microsoft Intune), endpoint security solutions, and mobile devices. * Networking: Support routers, switches, VLANs, WAN/LAN, VPN, DHCP, DNS, and WiFi infrastructure. * Telephony: Support and manage cloud-based VoIP systems. * Documentation: Maintain accurate and detailed technical documentation for systems and processes.

This opportunity would suit an experienced support professional looking to progress into more senior technical responsibilities within a forward-thinking environment., Excellent interpersonal and customer engagement skills, with the ability to communicate technical concepts clearly * Advanced troubleshooting expertise across Windows 10/11 and macOS platforms * In-depth experience with Active Directory, Group Policy, Microsoft 365, Azure, and Azure AD Connect * Proven background supporting server infrastructure and virtualised environments * Working knowledge of PowerShell and scripting for automation and administration * Hands-on experience with Endpoint Detection & Response (EDR) and security tooling * Demonstrated experience managing SharePoint environments and delivering Microsoft cloud migrations * Familiarity with Mobile Device Management (MDM) platforms, including Microsoft Intune * Experience leading and contributing to technical projects both independently and collaboratively * Strong organisational skills with the ability to manage multiple priorities while maintaining attention to detail * Understanding of cloud backup platforms and disaster recovery planning * Comfortable working autonomously and performing effectively in a fast-paced service desk setting * Full UK driving licence with access to a vehicle