IT Support Analyst
Pearson Whiffin Recruitment Ltd
Maidstone, United Kingdom
2 days ago
Role details
Contract type
Internship / Graduate position Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Junior Compensation
£ 27KJob location
Maidstone, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Dynamic Host Configuration Protocol
DNS
Issue Tracking Systems
Microsoft Office
Networking Basics
TCP/IP
Wide Area Networks
User Administration
User Accounts
Job description
- Provide first-line and second-line technical support to end users
- Troubleshoot hardware, software, and network issues
- Support and maintain Windows 10 and Windows 11 environments
- Manage user accounts, permissions, and group policies in Active Directory
- Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
- Log, track, and resolve incidents and service requests
- Escalate complex issues where necessary and follow through to resolution
- Maintain clear documentation and contribute to knowledge bases
Requirements
- Previous experience in a junior IT support / service desk role (or strong internship experience)
- Good working knowledge of Windows 10 & 11
- Hands-on experience with Active Directory (user management, password resets, permissions)
- Basic understanding of networking principles
- Strong communication and customer service skills
- A proactive attitude and willingness to learn
Desirable (but not essential)
- IT-related qualifications or certifications (e.g. CompTIA, Microsoft)
- Experience with ticketing systems
- Exposure to Office 365 / Microsoft 365
