2nd / 3rd Line IT Support Engineer

We're working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business., You'll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments., Providing 2nd and 3rd line remote and on-site support Managing escalated tickets and complex technical issues Supporting and maintaining Microsoft 365, Windows Server, and networking environments Assisting with infrastructure upgrades and cloud migrations Contributing to documentation and best practice improvements Delivering excellent customer service at all times

Do you have a valid Driving License license?, Do you have experience in Virtualization?, Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career., Proven experience working within an MSP environment (essential) Strong troubleshooting skills across desktop, server, and network technologies Experience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisation Full UK driving licence (essential) Keen, enthusiastic, and motivated to develop Strong communication skills and a proactive mindset

£35,000 - £45,000 salary (depending on experience) Modern office environment On-site parking Paid certifications and ongoing professional development Genuine career progression as the company grows Opportunity to be a key part of an ambitious and expanding MSP