Infrastructure & Systems Engineer

• Technical Escalation Lead: Serve as the "Level 2/3" expert. When the helpdesk faces a complex, non-routine hardware or software issue, you are the problem solver who steps in to fix it.
• Infrastructure Execution: Get hands-on with the physical layer. You will support the installation, cabling, and racking of servers, switches, and power (UPS) hardware at global sites.
• Systems & Virtualization Support: Maintain the health of our virtual environment. You will support the lifecycle of Virtual Machines (VMs) and ensure our Hyper-V platforms are running smoothly.
• Telephony & Comms: Assist in the setup and troubleshooting of company PBX and VoIP systems to keep our global teams communicating effectively.
• Global Field Projects (International Travel): Be the face of IT on the ground. You will travel internationally (approx. 10%) to execute infrastructure projects, manage new office setups, and handle site expansions.
• Operational Continuity: Execute critical system maintenance to ensure zero business disruption. (Note: This occasionally requires flexible hours during off-peak windows).
• Asset Coordination: Work with the Manager to track global hardware lifecycles. You will help maintain the pristine documentation and organization of our server room environments.

• Technical Background: 3-5 years of hands-on experience in an infrastructure or hardware support role.
• Core Tech: Practical experience with Hypervisors, Virtual Machines, and server hardware is essential.
• Networking: A solid understanding of physical network troubleshooting and rack management.
• Travel Ready: The role involves project-based travel to global sites. While you may be UK-based for extended periods, you must be ready to travel for concurrent deployments or hardware refreshes when the project cycle demands it. Up to 10% Travel.
• Flexibility: Comfortable working non-standard hours when necessary to match global time zones., * A "Number Two" Mindset: You can take a plan developed by management and execute it independently with precision.
• Problem Solving: You have a high "learning aptitude" and can figure out unfamiliar hardware or complex issues without constant supervision.
• Initiative: You are self-motivated and stay productive even when your manager is remote or traveling.
• Communication: You provide clear updates to ensure management always knows the status of a project, no matter where you are in the world.

Ready to take your tech skills global? This is your chance to be the hands-on "boots on the ground" for our worldwide operations.

As the tactical counterpart to our Global Systems Manager, you'll turn infrastructure plans into reality. We are looking for an ambitious professional ready to move from theory to high-impact practice.

This role offers the room to grow into a global expert through direct mentorship and international travel. We aren't looking for a desk-bound ticket-closer; we need a proactive problem-solver to manage the hardware that keeps our sites connected.

Working hours: 37.5 hours per week

Salary: £40,000 - £45,000 DOE

*** Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS ***

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on-site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on-site canteen
• Cycle to work scheme
• Gym membership discounts
• Company events
• Monthly reward scheme - Acorn Achievers
• Refer-a-friend bonus - earn up to £100!, + Excellent Transport Links to Leeds, Bradford and Skipton

• Free Parking
• Healthcare Provision
• Induction and Training Programme
• In-house Canteen
• Life Insurance Cover
• On-going Coaching and Development
• Pension Provision

Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.