IT Operations Engineer - USS

To strengthen our User Support Services team, we are looking for an enthusiastic and skilled IT Operations Engineer who is passionate about operational excellence, service quality and continuous improvement. You will: * Provide high-quality, remote and on-site (where appropriate) IT support to end users across Benelux locations, ensuring business continuity and user satisfaction. * Act as the second and third line support for IT incidents, service requests, and technical guidance, supporting the digital workplace strategy. * Act as the Service Owner for current or to be developed Digital Workplace related services (i.e. Media4Display narrowcasting, Cloud PBX solutions, Mobile & Rugged devices management, Sharepoint) * Contribute to continuous improvement of IT services by identifying recurring issues and proposing solutions., Contract 32-40 hours per week - 12 ATV days when working fulltime (or prorated) - Group savings plan - Employee Assistance program - Learning and development opportunities - Benefits at work program - free fruit at the office - yearly sports allowance - monthly chair massages! - Team building activities!

Do you have experience in Windows?, As an IT Operations Engineer USS, you play a central role in guaranteeing the stability, availability and performance of our end-user IT environment. You act as a technical expert for daily IT operations, workplace platforms and support processes. You bring: * Proven experience in IT support or service desk roles, preferably in a global organization and complex multi-site environment. * Strong knowledge of Windows OS, Active Directory, Microsoft 365, networking fundamentals, and endpoint management. * Knowledge of SCCM, Intune, scripting (i.e. PowerShell) * Excellent troubleshooting, communication, and customer service skills. * Ability to prioritize, manage time effectively, and work independently. * Experience with ITSM tools and asset management systems. * Fluency in English and Dutch (French is a plus). * Driver's license * Relevant degree in technology (or related), with a focus on IT * Relevant certifications (e.g., ITIL, MCITP, CompTIA A+) are an advantage.