Senior IT & AV Support Engineer

Reporting to the IT & AV Support Manager, you will take operational and technical ownership of IT and AV services supporting the MPharm programme in Plymouth, We are seeking a Senior IT & AV Support Engineer to lead the delivery of reliable, high-quality IT and AV services that underpin technology-enhanced teaching, clinical simulation and hybrid learning environments. This is a pivotal role ensuring the reliable operation of technology-enabled teaching, clinical simulation environments, and AV-equipped learning spaces that support a professionally accredited healthcare course.

In this role, you will:

• Lead 1st and 2nd line IT & AV support services, ensuring effective incident, request and change management
• Oversee installation, maintenance and lifecycle management of IT and AV equipment
• Support digital teaching tools such as Moodle and Panopto
• Lead small technical projects, managing risks and stakeholder communication
• Drive continuous improvement in systems, documentation and service standards
• Provide technical leadership across Windows, macOS and Linux environments, with working knowledge of networking, Active Directory, SCCM and Jamf
• Support and advise on digital learning tools including Moodle, Panopto, Xerte and PebblePad
• Advise academic and administrative staff on e-assessment solutions (including video and audio), hybrid delivery and development of digital teaching materials
• Take technical ownership of IT and AV systems across the Plymouth site, ensuring teaching, simulation and hybrid learning environments operate securely and to University of Bath standards.
• Work closely with academic, technical and DDaT colleagues to deliver hands-on engineering support and proactive system management, maintaining a reliable, high-quality user experience.

Do you have experience in macOS?, We are seeking a technically strong, service-oriented professional who combines operational leadership with excellent stakeholder engagement., * Previous experience of supporting IT and Audio-Visual hardware, software or services (1st and 2nd tier) ideally in an academic environment

• Broad and deep knowledge of current IT technologies and their application in a Higher Education context or similar
• Proven experience of working with people at different levels in a complex environment as well as building and maintaining working relationships
• Knowledge of IT or hardware including servers, desktop PCs, laptops and mobile devices
• Knowledge of lecture capture systems such as Panopto, Crestron or Extron
• Knowledge of online teaching / meeting systems such as Microsoft Teams and Zoom
• An understanding of virtual learning environments such as Moodle
• Experience of installing, using and administering one or more computer operating systems such as Microsoft Windows, Mac OS and Linux
• Confident user of Microsoft Office products and able to provide advice and support on these products
• Experience of using email and calendaring software in a business or academic environment
• Experience using systems like Active Directory, SCCM and Jamf
• IT networking knowledge
• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal skills
• Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension
• Cycle to work scheme
• Discounted gym membership
• Car scheme, We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.