Digital Workplace Administrator

The role operates within a complex enterprise IT environment, supporting IT infrastructure, Microsoft 365 services, cloud platforms, and digital workplace tools. It acts as a key interface between business units, end users, and central IT (Client and external providers), ensuring secure, reliable, and efficient IT services while contributing to continuous improvement initiatives.

Role & Responsibilities

• Administer and support IT infrastructure components including servers, operating systems, networks, virtualization, backups, and monitoring tools.
• Manage Active Directory environments (domains, GPOs, OUs, security and LDAP groups) and restricted access pools.
• Coordinate infrastructure, application updates, vulnerability remediation, and maintenance activities with client IT teams.
• Administer Microsoft 365 services, including SharePoint Online (Site Collection Administration), Teams governance, permissions, and new ways of working.
• Act as advisor, trainer, and coach for end users on M365 features, permissions, privacy, and collaboration practices.
• Support cloud environments (AWS, Azure, M365), including account management, security policies, cost control, and incident handling.
• Manage service requests, assets, access rights, and chargeback processes via ServiceNow and related DWP/IRM tools.
• Monitor systems, troubleshoot incidents, document procedures, and produce technical reports.
• Participate in regular coordination meetings with IT stakeholders and contribute to ongoing improvement projects.

Do you have experience in Windows?, Your Profile

• Strong analytical and problem-solving mindset.
• Ability to communicate clearly with technical and non-technical stakeholders.
• Customer- and service-oriented approach.
• Strong organizational and coordination skills.
• Ability to work autonomously while collaborating effectively in cross-functional teams.
• Proactive attitude toward continuous improvement and learning.
• Reliability, discretion, and respect for security and compliance requirements.

Technical Skills

• Operating systems: Windows Server (2019-2022), Linux.
• Networking: TCP/IP, DNS, DHCP, VPN.
• Active Directory: domains, GPOs, OUs, security/LDAP groups.
• Scripting: basic PowerShell and Bash.
• Infrastructure operations: system installation, patching, backups, disaster recovery, monitoring, troubleshooting.
• Cybersecurity fundamentals: firewalls, antivirus, access control, vulnerability management.
• Virtualization: VMware, Hyper-V (optional).
• Databases: SQL fundamentals.
• Cloud & platforms: Microsoft 365, SharePoint Online, Teams, Azure, AWS (EC2, S3, RDS, IAM).
• Enterprise tools: ServiceNow, JASSPR, MOSAIC, iCOCO, Dynatrace, GOVIS2, OMS.
• Application servers and middleware: WebLogic, Tomcat.
• Documentation, technical reporting, and cost/billing follow-up.

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority - from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development. Arηs Group was acquired by Accenture in July 2024., Arηs Group, Part of Accenture, is looking for a Digital Workplace Administrator for one of its clients at the EU Institutions in Brussels.