ICT Business Partner

At Bolton Cares, we're driven by one purpose: to support people to live the life they want, their way. We support hundreds of adults with learning disabilities, mental health needs and complex support needs every year. Technology plays a critical role in enabling our teams to deliver compassionate, safe and high quality care.

We're looking for an experienced, people centred ICT Business Partner to help shape the future of digital services across the organisation. This is a unique opportunity to influence how technology transforms care, empowers staff and enhances the everyday lives of the people we support.

If you're motivated by impact, innovation and working with purpose, this could be the role for you.

Why this role is exciting

Lead meaningful digital change

You'll lead our ICT Support Team, ensuring our systems, infrastructure and devices are high performing, resilient and ready for the future.

Be the bridge between technology and care

As our ICT partner, you'll build strong relationships with service leaders, turning real world challenges into practical digital solutions that provide opportunities to improve the quality life for people we support.

Deliver projects that shape the organisation

You'll manage and deliver projects that bring our ICT Roadmap to life, from new systems to operational improvements, helping us reach our long term strategic goals.

Support our culture to THRIVE

At Bolton Cares, people come first. You'll be at the heart of developing a digital environment that helps our colleagues feel confident, enabled and supported.

What you'll be doing

· Lead and develop the ICT Support Team, ensuring excellent customer service, high performance and continuous improvement.

· Manage internal ICT SLAs, ensuring timely responses, high-quality resolution and proactive service enhancements.

· Act as a trusted business partner, advising operational leaders and translating business needs into technology solutions.

· Drive digital innovation, including assistive technology, automation and modern M365 capabilities.

· Deliver ICT projects, aligned to the organisation's ICT Roadmap, from planning to implementation.

· Strengthen resilience and security, including business continuity, data protection and cyber security standards.

· Coordinate information governance workflows such as FOIs, SARs and statutory data rights requests.

· Promote digital confidence, training and supporting staff to use systems effectively and safely.

Do you have a valid Driving License license?, Do you have experience in SharePoint?, Do you have a Bachelor's degree?, You'll bring:

· At least 3 years' experience in ICT management or ICT project delivery

· Proven experience leading and motivating an ICT support team

· Strong knowledge of infrastructure, networks, hardware and business systems

· Excellent communication skills, able to engage with people at all levels

· Experience managing SLAs, performance data and service improvements

· A strong understanding of cyber security, governance and data protection

· Experience handling FOIs, SARs and GDPR compliance

· Confidence in Microsoft 365, SharePoint and digital workplace tools

· Educated to degree level in IT, Digital Technologies or equivalent experience.

A driving licence and ability to travel between sites is required., If you're excited about using technology to transform services, empower teams and improve outcomes, we'd love to hear from you.