IT Technician

• Acting as the primary contact for IT Support and addressing daily inquiries.
• Delivering support to our staff through phone, email, remote desktop, and in-person interactions.
• Assisting with various devices, including laptops, desktops, tablets, mobile phones, and printers.
• Setting up and installing IT equipment, mobile devices, and printers.
• Managing users in Active Directory and Office 365 platforms.
• Helping manage the company's telephone system.
• Facilitating onsite and remote work by supporting the group network infrastructure.
• Creating and updating IT technical documentation as needed.
• Maintaining and updating the company's IT hardware and software database.
• Aiding in the use of specialized software and solutions, and collaborating with the IT Manager on larger projects.

Do you have a valid Driving License license?, Do you have experience in VPN?, At Ben Burgess, we're looking for an IT Support Specialist to help sustain the IT systems that empower our dedicated team of over 320 staff members across 12 locations. If you're a friendly and approachable individual with exceptional communication skills and a proactive attitude towards IT Support, then we want you to join our team! In this exciting and varied role, you'll have the chance to work both autonomously and in collaboration with the IT Manager, tackling a wide range of responsibilities that directly contribute to the success of our dealership., * A strong technical knowledge of computer hardware, software, and network systems.

• Proficiency in using and managing Active Directory and Office 365 platforms.
• Familiarity with Windows 11, Office 365, and Windows Server.
• Experience with troubleshooting and providing support for specialised software and solutions.
• Understanding of network infrastructure to include LAN, WAN and VPN.
• A full driving license and willingness to travel (preferred, but not essential).
• Minimum of two years experience in an IT Support or Helpdesk role.
• Experience working with remote and onsite support for a diverse group of users.
• Demonstrated success in setting up, installing, and configuring IT equipment and devices.
• Experience with Ubiquiti equipment (advantageous).
• Exposure to project management or involvement in larger-scale IT projects.
• Excellent communication skills, both written and verbal.
• Friendly and approachable manner, with a strong customer service orientation.
• Proactive and self-motivated, with the ability to work independently and take initiative.
• Strong problem-solving and critical thinking skills.
• Ability to prioritize tasks and manage time effectively.
• Adaptability and willingness to learn new technologies and processes.
• Team player who can collaborate well with colleagues and support the IT Manager as needed.

Ben Burgess, Norwich | Full-time | Circa £32,000.00 per year (Dependant on experience), * Competitive salary, reviewed annually

• Bonus scheme linked to performance and depot success
• Uncapped investment in your training and development-if you want to grow, we'll support you!
• Enhanced holiday and sick pay to promote a healthy work-life balance
• A range of benefits, including a company pension, employee discounts, health & wellbeing programmes, and more, * Company pension
• Employee discount
• Referral programme

At Ben Burgess we are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare. At Ben Burgess, we're more than just a supplier of machinery-we're a trusted partner to farmers, contractors, and businesses in agriculture, construction, and GroundsCare. With over 90 years of experience and a deep-rooted commitment to our motto, 'Where Service Still Counts,' we take pride in providing first-class support and solutions that keep our customers moving forward. Do you excel at troubleshooting and have a passion for providing outstanding IT support? Would you like to do that in a thriving business where you can make a real impact on the day-to-day operations of your colleagues?