Microsoft Dynamics 365 Business Analyst (Consultant II)

• Lead end-to-end business analysis across Dynamics 365 CRM programmes
• Engage stakeholders to capture requirements, facilitate workshops, and define as-is / to-be processes
• Translate business needs into functional requirements, user stories, and acceptance criteria
• Provide functional expertise across Dynamics 365 CRM modules:

• Sales
• Customer Service
• Customer Insights / Marketing
• Field Service (where applicable)

• Define standards for:

• Business Process Flows
• Case management, SLAs, queues
• Forms, views, dashboards, and automations
• Identify optimisation and automation opportunities using:

• Dynamics 365 native capabilities
• Power Platform (Power Automate, Power Apps)
• Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT
• Promote an OOB-first approach with controlled customisation

Do you have experience in Sales?, We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large-scale CRM modernisation and digital transformation initiatives., * Minimum of 15 years' IT experience with strong Business Analyst background

• Proven experience delivering Microsoft Dynamics 365 CRM solutions
• Strong understanding of:

• CRM business processes
• Dataverse concepts and data models
• CRM security and role models
• Experience working on large, complex CRM programmes

Nice to have skills:

• Power Platform experience (Power Apps, Power Automate, Power BI)
• Experience in regulated industries (Banking, Insurance, Healthcare)
• Exposure to integrations and enterprise architecture discussions
• Microsoft Dynamics 365 / Power Platform certifications

Tools & Skills:

• Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence
• Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management, business analysis,data analysis,microsoft dynamics 365,devops,change management

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.