Business Systems & IT Support

Sunspeed Solution Ltd

Bracknell, United Kingdom

2 days ago

Role details

Contract type

Permanent contract

Employment type

Part-time / full-time

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

£ 40K

Job location

Remote

Bracknell, United Kingdom

Tech stack

Software Applications

Business Systems

Data Security

Digital Data

Network Troubleshooting

Systems Development Life Cycle

Software Engineering

Scripting (Bash/Python/Go/Ruby)

Information Technology

User Accounts

Job description

Sunspeed Solutions Ltd is seeking a technically capable and solutions-focused individual to support and further develop our core business system, ESPOCRM, alongside providing general IT support across the organisation.

ESPOCRM underpins the majority of our business operations, from sales and project delivery through to HR and finance. It has been heavily configured to align with our workflows and continues to evolve as the business grows.

This role combines business systems administration, development support, and hands-on IT assistance. It offers the opportunity to start on a part-time basis, with progression to full-time as operational demand increases.

The successful candidate will work closely with key stakeholder's on system development and improvement initiatives.

Home working will be considered for the right applicant; however, some on-site presence in Bracknell will be required to support hardware and user needs., ESPOCRM Support & Administration

Provide first-line support to ESPO users across all departments
Troubleshoot system issues and user queries
Manage user accounts, permissions, roles, and access controls
Maintain data integrity and system structure
Assist with system updates, testing, and deployment
Document workflows, configurations, and system changes

System Development & Enhancement

Support the ongoing development and optimisation of ESPOCRM
Configure workflows, business processes, dashboards, and reports
Assist with automation and scripting under the guidance of key stakeholder's
Contribute to continuous improvement of internal systems
Help identify efficiencies and opportunities for digital process enhancement

On-Site IT & General Technical Support

Provide on-site IT support for hardware and software issues
Set up and configure laptops and equipment for new and existing staff
Install and configure approved software applications
Liaise with and work under the guidance of our external IT consultant and key stakeholder's
Support troubleshooting of network, device, and access-related issues
Assist with maintaining IT asset records and equipment tracking

Requirements

Do you have a valid Driving License license?, Do you have experience in Scripting?, * Strong technical background

Experience using one or more scripting languages
Experience administering or configuring CRM systems
ESPOCRM experience highly desirable
Ability to diagnose and resolve technical issues methodically
Understanding of user access control and data security principles
Strong organisational and documentation skills
Confident supporting non-technical users

Desirable

Experience within an SME operational environment
Basic understanding of IT infrastructure and device management
Familiarity with structured change control processes

Personal Attributes

Analytical and detail-oriented
Proactive and solutions-driven
Able to work independently and manage priorities
Professional and approachable when supporting colleagues
Commercially aware and aligned to business objectives, * * Strong technical background: 3 years (required)
administering or configuring CRM systems: 3 years (required)
ESPOCRM experience highly desirable: 2 years (preferred)
understanding of IT infrastructure and device management: 4 years (preferred)

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