IT Support Technician

We are now recruiting for an IT Support Technician to join our team in Barnstaple

• The IT Support Technician role within the Group IT team at IBMG is responsible for the support, enhancement an delivery of core software and hardware solutions within the Group IT function for IBMG companies. The scope of this role is to support end users and system processes with a reliable, efficient, and stable application environment.
• Working alongside other Group IT functions, Vendors & IT Partners, this role will assist end users to make best use of our core software platforms, and to provide desktop support to ensure the delivery of application services. In particular, but not limited to, core trading platform from Kerridge and its associated modules and application suite, Microsoft desktop environment, additional software packages which have a direct impact on the business such as CAD, Design software, Inventory management, Content management and Ecommerce.
• From a hardware perspective, the role assists in the delivery and support of end user compute and all associated issues with the delivery to the user and its use.
• A wide-ranging role with the chance to be involved from a 1st and 2nd line perspective with the entire technology stack of the whole group.
• User management within these applications is a key part of this role along with system configuration and process implementation/improvement.
• This is a hands-on technologist role with a key understanding of the dynamics of the business, providing technical capabilities for our users and stakeholders.
• The role is mainly involved with in-life support and on occasion when required supporting new implementations.
• Involvement in the delivery of platform upgrades to enhance the service and maintain stability of our most important platforms.
• A role which is focused on delivering excellence and dependability in everything we do with and always with a strong customer focus. Working together to improve service delivery and structure whilst recognising that our internal and external customers are at the heart of what we are and do., * The role has responsibility for both delivery and support of all aspects mentioned above, assisting in ensuring vendors and IT partners deliver a quality of service which meets the demand and requirements of the business.
• Adhering to Service Level definitions
• Responsible for onboarding new systems and applications into the support function, ensuring that they are ready for in-life management.
• Control User provisioning and security management using Active Directory and its deployment capabilities to specific applications.
• Work across all technology environments to ensure alignment and delivery of application support.
• Ensure that Cyber security is a key considered, measured and appropriate, delivering a safe operating environment whilst not limiting our operational capability unless agreed in advance with the Group IT Director.
• Help to define process and procedures to ensure that the group application estate is supported appropriately and with controls which can be demonstrated if audited.
• Assist in the planning and delivery of Disaster recovery planning and enactment.
• Be involved in Project work when required, where planning is a key consideration for this role as projects progress through inception and throughout the delivery.
• Strive and operate as one IT Team. Personally, in the role, and in the way we represent Group IT to the business

Do you have experience in Network infrastructure?, * IT Service desk experience

• Inquisitive and driven to find solutions to problems
• ITIL or Agile Experience would be a benefit
• General understanding of the Microsoft stack in a modern enterprise setting
• Knowledge of Kerridge or other appropriate ERP platform would be an advantage
• Understand security principles and their importance
• Understanding of Network and infrastructure
• End user compute methodologies
• Supplier management
• Broad technical understanding of all IT elements
• Superb communication and integration skills with all levels of a business
• Maintaining a high level of customer service and professionalism
• Accessible, reliable, and structured in their approach to support.

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension, At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:
• Competitive salary
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

Independent Builders Merchants Group (IBMG), is one of the UKs leading building materials merchant groups, bringing together a strong network of well-established local merchant brands. With branches across the South of England and beyond, IBMG supplies building materials, timber, plumbing & heating, roofing and specialist products to trade professionals and customers. IBMG combines the local knowledge and customer focus of independent merchants with the scale, support and buying power of a national group. Each brand retains its identity, while benefiting from shared systems, investment and long-term growth strategy. The group is committed to developing its people, supporting local communities, and building a sustainable future for the construction supply industry. IBMG offers a dynamic working environment with opportunities to grow, learn and build a long-term career. Were expanding our team and are looking for a IT Support Technician to join our team at Barnstaple Head Office. This role is key to helping us continue delivering excellent service to our trade and retail customers.