EPR Support Analyst

EPR Support Analyst needed based in Manchester. Our client is a world-leading packaging supplier of climate packaging solutions to manufactures in a wide variety of industries. The successful candidate will have experience SQL Sever and ideally a manufacturing background. You will be working in a fast-moving environment and will be reporting to the Operations Manager., * To maintain and aid in implication of MS Dynamics Business Central ERM

• To maintain the company in-house developed MS Access and SQL Server Database
• To maintain the companies computer hardware and software
• To maintain the companies Virtual Server Farm
• To maintain the companies network and peripherals
• To maintain all user Active Directory accounts and Office 365 accounts
• To maintain the Security Policies, Firewalls and Anti-Virus / Anti-Spam Software
• To manage 3rd party supplier relationships
• To maintain the companies 3CX VOIP telephone system

Position Responsibilities

• Aid in the Installation and Development of MS Dynamics Business Central
• Support all company staff in the use of Microsoft Office 365 based software
• Resolve, escalate to 3rd Party Suppliers and search resources to fix hardware, software and peripherals issues as and when they arise
• Manage the Virtual server farm, using Windows Server 2016 for all accounts, group policies and services Including Terminal Server, DNS and DHCP
• Installation and management of Printers and other peripherals
• Manage all Virtual Servers and PC's running in VMWare
• Manage the Cyber Security software and hardware including DrayTek, Ubiquiti Dream Machine and RDP Guard
• Work within company IT Security policies

• MS Dynamics Central Business (Up to Developer Level) - not essential
• MS Visual Studio (Up to Developer Level)
• MS SQL Server 2016 (Administrator Level
• MS Visual Basics for Access (Up to Developer Level)
• Terminal Services Server (User / Management Level)
• Fully Understands TCP/IP, DNS, DHCP, Firewalls, Internet Security, TSS Security, Group Policies, Server Domains, IIS, FTP and Web Hosting
• Ability to install new software within Terminal Services
• Ability to install new operating systems and maintain Upgrades and Updates, both PC and Server
• Experience supporting Microsoft Office Software to all levels
• Knowledge of VOIP telephone systems in particular 3CX
• Knowledge of Microsoft Exchange and Office 365 Email