Product Support Specialist
Role details
Job location
Tech stack
Job description
Silent Financial Limited are a fast-growing payments business building and launching products and services with compliance at its core. The company is on the journey to becoming an Authorised Electronic Money Institution (AEMI) operating within the UK's regulated framework. Our mission is to build secure, scalable financial infrastructure that enables fintechs and digital businesses to move money seamlessly while meeting the highest standards of compliance, safeguarding and customer protection.
As an early-stage, high-growth fintech, we combine entrepreneurial pace with regulatory discipline. We are building a high-performance team that thrives on accountability, ownership and impact, but we move with start-up speed. This is an opportunity to join at a formative stage and help shape the future of a regulated payments business., * Own and protect the CEO's time, manage complex executive calendars, scheduling internal and external meetings across multiple time zones
- Coordinate travel arrangements, itineraries, and logistics for the Executive Leadership Team
- Prepare meeting agendas, board packs, investor materials and regulatory documentation
Operational Coordination
- Support the execution of strategic initiatives across departments including Compliance, Risk, Finance, Operations and Marketing.
- Act as a central coordination point for internal projects involving senior leadership
- Sit close to strategic conversations and help turn ideas into action
Regulatory and Governance
- Maintain accurate records and documentation related to governance and executive decision making.
- Support coordination of communications related to FCA regulatory matters where appropriate.
Stakeholder Management
- Act as a professional point of contact between Executives and internal stakeholders including partners, providers, regulators and investors.
- Build strong working relationships across teams to ensure smooth coordination of Executive priorities.
Process and Efficiency
- Identify opportunities to improve internal processes, workflows, and operations
- Assist with organising internal events, leadership offsites and company wide meetings
- Maintain confidentiality when handling sensitive financial, strategic or regulatory information
- Spot inefficiencies and take ownership of projects outside of your formal remit
Client & Payments Support
- Help onboard fintech clients (KYC/KYB coordination alongside Compliance)
- Support safeguarding documentation and banking partner communications
- Assist with proposals, fee schedules and client communications
- Be part of delivering infrastructure that actually moves money
HR & People
- Support sourcing and hiring new talent, ensuring that the company's culture is at the forefront
- See out the onboarding journey of new team members, including maintaining any regulatory documentation
- Help build culture in a high-performance environment
- Keep training and compliance tracking organised and up to date, * This is predominantly office-based in Essex. In a scaling, regulated fintech, proximity matters. Speed matters. Collaboration matters
- You'll work closely alongside the CEO and leadership team, learning fast, contributing daily and seeing real impact
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Requirements
We are seeking a highly organised, motivated and proactive Executive Support professional to provide comprehensive operational, administrative and, and strategic support to the Executive Leadership Team. This individual will be a trusted partner and will sit at the heart of a scaling fintech, work directly with a driven CEO, help onboard exciting fintech clients, get involved in compliance and people operations, and genuinely help build a business.
We need someone who is hungry, commercially aware, excited by growth and progression, and will be brave enough to take ownership., * 3+ years experience supporting senior executives in a fintech, financial services, payments, or regulated environment
- Strong written and verbal communication skills
- Proficiency with productivity tools, (Google Workspace, Microsoft Office, Slack etc)
Personal Attributes
- Productive and solution-focused
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