Graduate Chinese Speaking Technical Support Engineer

The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure., · Deal with technical issues that are raised by distributors and sub-distributors.

· Sort out cases in relation to product problems and carry out internal case-sharing.

· Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.

· Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.

· Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.

· Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.

· Provide product consultation, product selection service to distributors, sub-distributors.

· Carry out other duties assigned by line manager.

· Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.

· Fluent in English and Mandarin, both written and verbal.

· Good communication skills and interpersonal skills

· Network/IT basic knowledge.

· From an Engineering or related degree discipline

Competence

· Ability to convey complex technologies and specifications.

· Aptitude to quickly learn new technologies.

· Excellent analytical and problem solving skills.

· Detail oriented troubleshooting skills. xwwtmva

· High flexible to work onsite or office and ready to travel on short notice.