IT Support Technician

We are looking for a confident and technically skilled IT Support Technician with hands-on experience in end-user support, customer service, and proactive problem solving to join our team. Ideally with an interest or exposure to MS Power Platform and Dynamics 365.This is an excellent opportunity for someone with IT support experience who wants to develop their technical abilities, with a clear path for progression with Power Platform development.*Responsibilities**IT Support: *

• Provide Tier 1 and 2 support across hardware, software, networking, and system-related issues (Windows, Office 365,Entra,Dynamics 365 etc.)
• Manage and maintain strong relationships with external support partners and suppliers.

Power Platform Exposure & Development:

• Support data extraction, transformation, and reporting tasks under the guidance of the team.
• Participate in data quality assurance and issue resolution
• Design and develop automations complimentary to the wider business systems.
• Work with stakeholders to understand reporting needs and contribute to data-driven decision-making
• Learn and apply best practices in data modelling and integration.
• Support IT infrastructure tasks in conjunction with external support partners
• Document technical procedures andtraining materials
• Assistwith themaintenance of theasset inventoryandIT onboarding/offboarding processes
• Triage support request and development request with external support partners and suppliers.
• Troubleshoot and resolve user issues via ticketing system, phone, or in person
• Administer user accounts, permissions, and access rights

• 3-4 years of experience in IT support.
• Excellent communication and customer service skills
• Strong troubleshooting and problem-solving skills
• Familiarity with Office 365,Azure,Entra ID, and Microsoft Teams
• Interest in data analysis,data modelling,or process automation

*Desirable: *

• Exposure to or basic hands-on experience with Microsoft Power Platform tools (e.g.,Dataverse, Dynamics 365,Power Automate,Business Central)
• Familiarity with APIs and data integration tools.

• 35 days annual leave (inclusive of company shutdown days)
• Travel subsistence provided
• Company performance bonus
• BUPA Healthcare (after 6 months)
• Salary Sacrifice Pension Scheme (8% total)
• Salary Sacrifice EV Car Scheme & Charger Installation
• Salary Sacrifice Holiday Purchase Scheme (up to 5 days)
• 4pm finish on Friday's
• Bellshill Onsite Gym (free usage)
• Additional benefits platform for you to select a wide range of discounted benefits and services
• Long Service Awards

Pay: £30,000.00-£33,000.00 per yearBenefits:

• Company pension
• Health & wellbeing programme
• On-site gym
• On-site parking
• Work from home
• Work Location: In person

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Muse Group

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