Operations Support Manager

The RoleWe're looking for an experienced Operations Support Manager to join us on a busy Distribution Centre contract. This is a key leadership role, responsible for delivering a high-quality FM service across multiple sites, working in partnership with our customer.

You'll lead from the front - driving standards, performance and engagement across a large janitorial team, ensuring we consistently deliver a safe, compliant, and customer-focused service.

You'll have full operational oversight, including performance management, service delivery, financial control, and continuous improvement, while acting as the main interface between site teams, supply partners, and the customer.

What You'll Be Responsible For

Providing strategic leadership across multiple sites, leading large soft services teams.

Ensuring delivery of a safe, compliant and high-quality cleaning service in line with H&S and COSHH legislation.

Driving service performance in line with SLAs, KPIs and the site service charter.

Managing colleague engagement, recruitment, performance and development.

Owning colleague relations matters in line with HR policy.

Monitoring service partner performance and holding teams accountable for standards.

Financial tracking and reporting to ensure services are delivered within budget.

Leading audits, statutory compliance and maintaining legal standards.

Identifying and delivering efficiency improvements and service enhancements.

Acting as the key day-to-day contact for the customer and maintaining strong, professional relationships.

Supporting and delivering FM projects as agreed with the project team.

Responding effectively to operational challenges and emergencies.

Coaching and developing managers and supervisors to raise overall performance.

Driving a culture of accountability, respect and continuous improvement.

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Has experience managing large teams within a service delivery or FM environment.

Is confident managing remotely across multiple locations.

Understands KPIs, data and how to use them to drive performance.

Has strong working knowledge of Health & Safety and COSHH.

Builds strong, credible customer relationships.

Is commercially aware and comfortable managing budgets.

Can lead through change and bring colleagues with them.

Deals with performance issues quickly, fairly and constructively.

Most importantly, you'll be someone who takes ownership, prioritises the customer, and sets high standards for yourself and your colleagues.

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