CCAI Engineer

The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities., * Lead and deliver SaaS initiatives, ensuring alignment with the DCC product roadmap.

• Support the Principal Engineer in executing the technical strategy for the DCC SaaS product.
• Develop and maintain full stack solutions using .NET, JavaScript, and Python.
• Contribute to the design and deployment of serverless functions on Google Cloud Platform (GCP).
• Assist in the development of Chrome extensions to enhance agent experience.
• Implement secure authentication using JWT and OAuth 2.0.
• Support CI/CD pipeline development and maintenance for Google Cloud technologies.
• Collaborate with cross-functional teams to ensure successful delivery of features and integrations.
• Manage and support API integrations using Apigee.
• Participate in testing automation and quality assurance processes.
• Provide mentorship and technical guidance to mid & junior engineers.
• Where applicable, take on management responsibilities, including performance reviews and development planning., * Work closely with the Principal Engineer and Head of Digital Customer Contact to align technical delivery with strategic goals.
• Collaborate with Contact Centre Ops Managers, IT, and Data teams.
• Engage with external partners and stakeholders to ensure delivery meets expectations., Role: Senior CCAI Engineer (12 month FTC) Reports to: Principal CCAI Engineer This is a remote opportunity. Role Purpose: The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes...

• Proven experience in full stack development, particularly in .NET and cloud-native environments.
• Hands-on experience with GCP services including Contact Centre AI, GCP Functions, and Cloud Storage.
• Familiarity with Chrome extension development and secure authentication protocols.
• Experience with CI/CD pipelines and DevOps practices.
• Strong understanding of API management using Apigee.
• Proficiency in JavaScript and Python.
• Exposure to Azure infrastructure and networking is a plus.
• Demonstrated ability to lead delivery streams and mentor team members.
• Excellent problem-solving, communication, and collaboration skills.

Customers and Key Stakeholders

• Health care cash plan
• Yearly bonus scheme
• 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
• Life Assurance 4x annual salary
• Vibrant, modern offices

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.