Helpdesk Analyst

As a Senior IT Helpdesk Team Member, you'll be the backbone of our technical support operations. You'll lead triage and ticket allocation, action escalated tickets and oversee team workload to ensure smooth service delivery. This role demands a calm, organised, and proactive individual who thrives in a fast-paced MSP environment.Key Responsibilities & Experience Ticket Triage & Allocation Prioritise and assign incoming tickets based on urgency, impact, and skillsetEnsure SLAs are met, and escalations are handled appropriatelyMonitor ticket queues and redistribute workload as neededManage security alerts and incidents, working closely with internal teams and vendorsMaintain documentation and post-incident reviews to support continuous improvementSupport Apprentices and Level 1 engineers with technical guidance and mentoringTake ownership and accountability of ticketsCollaborate with the Head of Service Delivery to improve processes and trainingTechnical Expertise Provide Level 3, requirementsOptional Private HealthcareDeath in Service benefit for nominated beneficiaries (subject to eligibility)Structured Personal Development Plans (PDPs)Regular 1:1 meeting supporting training, progression and career goalsBranded uniform providedFree onsite parking with easy access to the town centreWorkplace Culture & EngagementMonthly "Employee of the Month" recognition with reward vouchersCollaborative culture with regular feedback and involvement in decision-makingStaff-led charity partnerships with fundraising initiativesSustainability practices, including recycling and responsible energy useComplimentary drinks and snacks available onsiteThe statements above are intended to describe the general nature and level of work being performed by people assigned to this job.Other duties may be assigned as needed., Job Description Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take..., Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility..., 1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues,..., OverviewWe are seeking a dedicated Help Desk Analyst to provide comprehensive technical support within our organisation on a 12 month fixed term contract. The successful candidate will be responsible for assisting users with a wide range of IT issues, ensuring smooth..., This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. We are seeking an experienced and detail-oriented Senior Business Analyst to join our IT team. In this role, you will act as a bridge between...

support across Microsoft 365, Azure, Windows Server, networking, and security platformsUse Ticketing, RMM and Document Management SystemsStay current with industry trends and contribute to internal knowledge sharingMinimum 3 years in IT support, with at least 1 year in a senior or Level 3 role in a managed service providerStrong understanding of ticketing systems, incident response, and security protocolsExperience in mentoring and workload managementCertifications such as ITIL, Microsoft and CompTIA are desirablePersonal attributes Willingness to learnAble to work in a fast-paced environmentTeam player with a positive attitude and willingness to share knowledgeWhat We Offer Hands-on experience in a dynamic MSP environmentSupportive team and mentoringOpportunity to work with cutting-edge technologyCore Benefits 33 days holidays including Bank HolidaysAdditional paid leave on Christmas Eve or New Year's EveEmployer pension contributions in line with statutory eligibility, Start your career in IT support and technical services. Our client, a growing and innovative organisation, is looking for a proactive Helpdesk Analyst to join their IT support team. This is an excellent opportunity for someone passionate about technology and problem-solving...

£120 - £140 per day

We're looking for a friendly 1st Line IT Helpdesk Analyst to join the internal IT team of a well-run business with around 350 users on a 3 month contract. This role is focused on providing great service to colleagues rather than firefighting constant technical issues. The...

IT Helpdesk Analyst

FlexIT Talent Solutions Ltd £28,000

IT Helpdesk Analyst Fleet , Hampshire £28,000 per annum Hybrid opportunity - 3 days a week in office A fantastic opportunity has become available with one of our Fleet based MSP clients who, due to company growth, are looking for an experienced IT Helpdesk Analyst to...

Job Description A growing Software and Services company based in Chelmsford are looking to expand their team by recruiting an experienced, customer focussed Helpdesk Analyst. You will log customers queries and then troubleshoot the issue and provide a resolution on the...