Configuration Supervisor
Role details
Job location
Tech stack
Job description
An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment.
This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position.
The Role
You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards.
This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance., * Lead, motivate and support a team of configuration engineers
- Ensure all devices are built and configured to required standards and customer specifications
- Monitor workflow and resolve issues quickly to avoid delays or backlogs
- Work closely with scheduling, technical, and warehouse teams to ensure smooth operations
- Drive performance against KPIs and SLAs
- Conduct team reviews, training, and development activities
- Support recruitment, onboarding, and general people management duties
- Maintain accurate records and ensure internal systems are up to date
- Promote and maintain health & safety standards across the team
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Requirements
- Proven experience in a supervisory or team leader role within an IT environment
- Strong background in IT hardware configuration, deployment, or build environments
- Experience working to KPIs and service level agreements (SLAs)
- Good knowledge of:
- Desktop / laptop builds
- Operating systems (Windows, Android, iOS)
- Strong communication and team leadership skills
- Ability to manage workloads in a fast-paced, operational setting
- Comfortable working in a hands-on, floor-based environmentsirable
- Certifications such as CompTIA A+ or Server+
- Experience with ISO standards and processes
- Health & Safety training (e.g. First Aid, Fire Marshal)
Additional Requirements
- Ability to obtain relevant security clearance (government or police level, depending on projects)
Benefits & conditions
- Competitive salary + benefits package
- Career development and progression opportunities
- Supportive and inclusive working environment
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