Technical Support Engineer

Microsoft, Azure, PKISalary to £40,000 + Pension + Private Healthcare + Share Scheme + Electric Car Scheme + Hybrid Working (2 days office-based)This is an excellent opportunity for a Technical Support Engineer who is looking for a new challenge supporting microsoft, azure and PKI solutions to a global customer base, with occasional travel.Do you have experience of

supporting

external customers ideally from a software house, consultancy SAAS, or an MSP background and are, looking for a career move working for a cutting-edge cyber security company if so click APPLY NOW?The RoleWe are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join asuccessful company, in a role supporting our international client base and offers exposure to a variety of different technologies.Key ResponsibilitiesLogging and answering both technical and functional queries for international partners and customersAnalysing and resolving application problems in complex, multi-tier customer deployments, often withno direct access to the affected systemParticipate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hourson-call cover 24x7x365Identifying and reporting defects in our application code, and managing fixes through DevelopmentDocumenting solutions to grow our knowledge baseMaking recommendations on areas of process improvementSuggesting and adopting ways to improve the overall customer experienceProviding internal feedback on our products from a customer and technical perspectiveKey skills & experience - Any of

followingBSc in Computer Science or equivalent relevant technical qualification, or professional workExperience in a support function, ideally externally within a software companyCase management toolsVirtual MachinesMulti-tier application support in a Microsoft environment, including:IISTCP/IPMS SQL and MS SQL ServerAzureActive Directory/LDAPCOMPKIExceptional analytical and troubleshooting skills. Strong written and verbal communication skills? Able to multi-task and prioritize effectivelyExperience of some the following would be advantageous:EntraCertificate AuthoritiessSmartcards and MiddlewareFirewallsScripting languages and/or DevelopmentMobile app support and technologiesSalesforce administration desirableThis is just a short overview of this exciting role as a Support Engineer. If you'd like a full breakdown of the responsibilities, click APPLY NOW and I will email you a more detailed job description.