2nd Line Support Engineer

2nd Line IT Service Desk EngineerSurrey - x5 Days a week onsiteMy client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer.As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users.Must have strong O365 / GPO / Azure / Exchange at Admin levelProvide first response and analysis on incidents and follow through resolution.Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs.Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday).2nd Line IT Service Desk Engineer Benefits:22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked)Healthy contributed pensionTraining and developmentAccess to a number of financial based productsDress down Fridays2nd Line IT Service Desk Responsibilities:Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAsDemonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updatesAct as SMEs on fields of expertise, and / or elevate to 3rd line, supervisor, or team leader and service desk manager, as requiredBuild rapport and elicit problem details from service desk customersPrioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each oneAdminister and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc)Identify and become proficient with appropriate software and hardware used and supported by the organisationPerform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applicationsDrive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc)Perform under defined timeframes and proactively report any need for deviationAttend meetings that may be necessary in the performance of your dutiesComply with and uphold company policies and procedures, including but not limited to IT, Security, Health and SafetyParticipate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when requiredUnderstand the operation of Spam Filtering, Web Security and AntivirusLeverage provided, Job Description Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you..., 2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges..., 2nd Line Support Engineer Hybrid - Basildon We are looking for a 2nd Line Support Engineer to join a dynamic and growing IT support team, delivering high-quality services to a diverse client base. The Role You will be responsible for providing 2nd line remote...

RMM tool(s) for monitoring, administration, and remote supportAdminister and maintain the joiners / movers / leavers process in a timely and secure wayBuild and distribute corporate hardware while maintaining inventory and asset registersUndertake any additional tasks as may reasonably be required from time to timeWork as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teamsParticipate in the continual improvement of services and processesCreate and manage support requests to 3rd party vendors when required and follow to resolutionWork with the Change Manager as required per the Change Management process2nd Line IT Service Desk Engineer Skills & Experience:Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environmentExperience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the tradeWorking understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably)Proven written and verbal communication skillsProven analytical and problem-solving abilitiesKnowledge of computing hardware, including PCs, Servers, mobile devices, and laptopsOut of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every levelServices advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.#J-18808-Ljbffr Similar jobs, Job Description Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: -..., 2nd Line Support EngineerLondon£30,000 - £35,000We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk.As a 2nd Line Engineer, you will be...

Millgate £26,500

Salary: £26,500Job Type: Full timeContract Type: PermanentLocation : Sheffield Role Purpose The Second Line Service Desk Engineer provides advanced technical support to Millgates managed service clients, acting as an escalation point for the 1st Line team. The role..., £40,000 - £60,000

2nd Line Infrastructure Engineer Onsite in London £40,000 - 60,000 per annum (dependent on experience) + benefits package Active DV clearance is required We are looking for a skilled 2nd Line Infrastructure Engineer to support on a critical MOD site. You'll take ownership..., £35,000 - £38,000

2nd Line Engineer - Growing Managed Services Provider London - Hybrid (3 days per week in their office) Paying between £35,000-£38,000, depending on experience. We're working with a fast-growing Managed Services Provider that is expanding its technical support function....

Job Description 2nd Line Engineer - Growing Managed Services Provider London - Hybrid (3 days per week in their office) Paying between £35,000-£38,000, depending on experience. We're working with a fast-growing Managed Services Provider that is expanding its technical..., Job Description A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and...