Technical Administrator

This role combines Programme and Operations Management with robust Data Management responsibilities. You will be accountable for ensuring effective disposition and timely turnaround of non-conformance submissions, supporting both client and internal engineering teams. Along with quality checking of operational data regarding manufacturing concessions, entry of this data into a management tool for analysis, processing & reporting, liaising with On-Site/Off-Site engineers around the country, monitoring customer SAP Concessions system, · Registering and Quality Check of data received

· Identifying and extracting engineering data of interest including repeats of previous data entries / engineering issues

· Validate and clarify the data, resolving queries with the originator(s) and/or specialist engineers

· Format and load the data for entry into management tool

· Allocate work to onsite and remote engineering teams

· Monitor and progress data through an agreed work flow process

· Collate data at the end of the process

· Issue the resultant product

· Intelligently archive the data once issued

· Accountable for disposition and turnaround time of non-conformance submissions (Concessions, Deviation Permits, DARs, TADs, FPAs and other QNs).

· Ensure all submissions are progressed efficiently through completion, maintaining momentum and visibility.

· Lead and facilitate daily stand-ups, escalation reviews, and concession flow sessions with Capability Leads; escalate issues to Coordinator Team Leader and Client Tech Leads when required.

· Produce and maintain weekly metrics, quantity and age data, and report status updates.

· Support the monitoring of TADs that require safety review within 48 hours and liaise with the NCA teams to ensure timely completion of safety assessments

· Oversee and maintaine documents on a tracker board, Businessmap, supporting client and Capgemini workflow.

· Operate confidently in a high meeting load environment, including capturing actions, taking notes, and following up with relevant stakeholders.

· Manage your own time effectively to balance meetings, follow up activities, reporting responsibilities, and task progression.

· Adapt quickly to changing priorities and operational demands in a fast paced, constantly evolving environment.

· Measure (Quantity and Age) and weekly reporting required. Provide weekly update on the status of Concessions/DPs/DARs/TADs and FPAs to IPTLs.

· Coordinate priorities allocation for client and Capgemini Engineering non-conformance team

· Kanban Board administration to support the Capgemini Engineering Tech Admin team and client Engineering team.

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· Demonstrated leadership experience, with the ability to take accountability, drive progress, and direct resources to meet objectives.

· Strong time-management skills, with the ability to balance multiple meetings, actions, and priorities effectively.

· Highly methodical, logical, and detail-oriented, with the ability to work under pressure and meet deadlines.

· Understanding of engineering and manufacturing drawings, processes, and terminology

· Strong teamwork skills, with the ability to work independently and take initiative when required.

· Previous programme / operations, or coordination experience with a proven track record of delivering improvements.

· Comfortable adapting to rapid changes in requirements, workflows, and operational priorities.

· Proficiency in Microsoft Office Packages, Macros and Power BI, with the ability to manage data, generate reports, and produce clear metrics and dashboards

· Meticulous attention to detail and ability to spot errors in both numerical data and text

· Experience in using SAP would be of benefit

· Excellent organizational, communication and people skills

· Eager and quick to learn new skills

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