MER Remote Team Support Manager

?? Redditch (Hybrid/Remote) ?? Night Shift | 24/7 Operation ?? The Role

Were looking for a Refrigeration-focused Remote Support Engineer to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates.

This is not a standard helpdesk role youll be the technical backbone behind field operations, using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance.

Working nights, youll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts. ?? What Youll Be Doing

• Providing remote technical support across refrigeration and cooling systems
• Triaging work orders to ensure the right engineers are deployed first time
• Carrying out remote diagnostics and fault finding on live systems
• Adjusting control set points (e.g. Danfoss, Carel, RDM systems) to improve performance
• Analysing system trends, identifying recurring faults, and recommending improvements
• Producing clear, insightful technical and performance reports
• Supporting compliance with F-Gas / refrigerant regulations
• Working closely with field engineers, planners, and internal teams, * Be part of a highly specialised refrigeration support function
• Move off the tools into a technical, desk-based engineering role
• Work with advanced monitoring and control systems
• Play a direct role in improving efficiency across large-scale operations
• Join a collaborative team with real opportunities to grow

? Ideal Backgrounds

• Supermarket / retail refrigeration engineers
• Service & maintenance engineers looking to transition off the tools
• Engineers with experience in remote monitoring or technical support environments

• Strong background in commercial refrigeration (essential)
• Experience with retail / supermarket refrigeration, cold stores, or chillers
• Knowledge of control systems such as Danfoss, Carel, or RDM
• Proven experience in fault finding, diagnostics, and service/maintenance environments
• Understanding of F-Gas regulations and refrigerant management
• Comfortable working with data, reporting, and Excel-based analysis
• Ability to communicate technical issues clearly to both engineers and stakeholders

?? Qualifications

• NVQ Level 3 / City & Guilds in Refrigeration (or equivalent)
• F-Gas Category 1, We're looking for an experienced and forward-thinking MER Remote Team Support Manager to lead our Refrigerant Management Team (RMT) and MER Support Team. This is a key role driving FGAS compliance, operational excellence, and field efficiencies across our refrigeration..., Role Overview We're looking for an experienced and forward-thinking MER Remote Team Support Manager to lead our Refrigerant Management Team (RMT) and MER Support Team.This is a key role driving FGAS compliance, operational excellence, and field efficiencies across our..., Why Join Us We're looking for an experienced and forward-thinking Refrigeration Technical Remote Support manager to lead our Refrigerant Management Team (RMT) and MER Support Team. This is a key role driving FGAS compliance, operational excellence, and field efficiencies...

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