IT Support Analyst

Role OverviewSunspeed Solutions Ltd is seeking a technically capable and solutions-focused individual to support and further develop our core business system, ESPOCRM, alongside providing general IT support across the organisation.ESPOCRM underpins the majority of our business operations, from sales and project delivery through to HR and finance. It has been heavily configured to align with our workflows and continues to evolve as the business grows.This role combines business systems administration, development support, and hands-on IT assistance. It offers the opportunity to start on a part-time basis, with progression to full-time as operational demand increases.The successful candidate will work closely with key stakeholder's on system development and improvement initiatives.Home working will be considered for the right applicant; however, some on-site presence in Bracknell will be required to support hardware and user needs.Key ResponsibilitiesESPOCRM Support & Administration Provide first-line support to ESPO users across all departments Troubleshoot system issues and user queries Manage user accounts, permissions, roles, and access controls Maintain data integrity and system structure Assist with system updates, testing, and deployment Document workflows, configurations, and system changesSystem Development & Enhancement Support the ongoing development and optimisation of ESPOCRM Configure workflows, business processes, dashboards, and reports Assist with automation and scripting under the guidance of key stakeholder's Contribute to continuous improvement of internal systems Help identify efficiencies and opportunities for digital process enhancementOn-Site IT & General Technical Support Provide on-site IT support for hardware and software issues Set up and configure laptops and equipment for new and existing staff Install and configure approved software applications Liaise with and work under the guidance of our external IT consultant and key, Responsibilities - Lead and drive all activities for our Sales Engineering team - Partner closely with sales management to meet the company's business objectives - Recruit, develop, improve, and maintain the Sales Engineering organization and processes - Plan and manage..., An IT consultancy is seeking a motivated On-Site Level 1 Helpdesk Engineer to provide first-line technical support in Bracknell. The role involves diagnosing and resolving IT issues, supporting classroom tech, and monitoring server alerts. Essential skills required include..., Outline of Role The EMEA Operations Support teams' core objective is to be a great business partner to sales and delivery teams as well as providing value to our customers and contractors. The scope of the responsibilities of the role varies from ensuring timely and..., Business Support Associates (BSA) provide the highest level of customer service to our contractors, PMO partners and internal teams. They are the contractor's sole point of contact during the onboarding process ensuring both Allegis Global Solutions and Client onboarding..., Job Title: IT Service Design & Transition Specialist (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial..., Job Description IT Support Specialist required. Our client is the leading provider of outside broadcasting, fixed rig, remote production and media workflow solutions. With over 30 years of experience serving the broadcast and live events industry, they deliver the highly...

stakeholder's Support troubleshooting of network, device, and access-related issues Assist with maintaining IT asset records and equipment trackingSkills & Experience Required Strong technical background Experience using one or more scripting languages Experience administering or configuring CRM systems ESPOCRM experience highly desirable Ability to diagnose and resolve technical issues methodically Understanding of user access control and data security principles Strong organisational and documentation skills Confident supporting non-technical usersDesirable** Experience within an SME operational environment Basic understanding of IT infrastructure and device management Familiarity with structured change control processesPersonal Attributes Analytical and detail-oriented Proactive and solutions-driven Able to work independently and manage priorities Professional and approachable when supporting colleagues Commercially aware and aligned to business objectivesWorking Arrangement* Initially part-time (hours to be agreed) Clear progression to full-time as business requirements expand Based in Bracknell Hybrid or remote working considered for the right applicant On-site attendance required for hardware setup and IT supportWhat This Role Offers** Opportunity to take ownership of a core business system Involvement in shaping operational systems as the business grows Direct collaboration with senior leadership on system development A varied role combining systems development with practical IT supportJob Types: Full-time, Part-time, PermanentPay: £20,000.00-£40,000.00 per yearExpected hours: 24 - 48 per weekBenefits: Company pension Free parking On-site parking Referral programme Work from homeExperience: Strong technical background: 3 years (required) administering or configuring CRM systems: 3 years (required) ESPOCRM experience highly desirable: 2 years (preferred) understanding of IT infrastructure and device management: 4 years (preferred)Language: English (required)Licence/Certification: Drivers full uk licence (required)Work authorisation: United Kingdom (required)Work Location: In person Similar jobs

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