IT Support Specialist

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Edinburgh Office, so we expect you to be equally warm and welcoming.

Your key tasks:

• Respond to user inquiries and provide technical assistance
• Troubleshoot hardware, software, and network issues
• Manage employee onboarding /offboarding (access, devices, accounts).
• Provide ad-hoc support for meeting rooms
• Prioritize and resolve IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes and provide accurate information and guidance on IT products or services
• Maintain and update IT equipment inventory

• Strong proven track record of working as an IT user Support Specialist or comparable role
• Experience in providing 1st and 2nd level support
• Experience with various Microsoft Windows client and server operating systems
• Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
• Good understanding of computer systems, mobile devices and other tech products
• Knowledge of ITIL Incident Management best practices

It would be a real bonus if you have:

• Working experience in a global context is a plus
• Exceptional analytical and problem-solving skills
• Advanced collaboration, communication, and interpersonal skills
• Excellent organizational and time management skills

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