Support Engineer

JOB PROFILE DESCRIPTIONAs a Senior Support Engineer in Kainos, you'll work to help us deliver high-quality technical support to external customers. In this role, you'll act as a bridge between support and product engineering - diagnosing complex issues, building internal tools, and driving service improvements. You'll have the opportunity to take ownership of problems, contribute to system reliability, and mentor more junior team members.

This is a hands-on technical role for someone who thrives in a fast-paced environment, enjoys solving real-world problems, and values collaboration and continuous improvement.

Your key responsibilities will also include:

Own the investigation and resolution of high-impact technical issues across EDM, working closely with engineering and customer-facing support consultants.

Analyse root causes and propose long-term solutions to recurring technical problems.

Act as a technical escalation point for complex support cases, guiding junior team members and support consultants as needed.

Contribute to incident response efforts and help lead post-incident reviews and documentation.

Partner with engineering, product, and DevOps teams to influence improvements in stability, reliability, and user experience.

Document findings, solutions, and best practices in internal knowledge bases and runbooks., We're hiring - Office & Operations AdministratorWe're looking for someone organised and reliable to join our team and help with the day-to-day running of the business. The role will involve coordinating engineers, managing schedules and paperwork, and supporting general..., Right at Home Ilkley, Keighley and Skipton - Senior Care Coordinator Location: Ilkley Salary: £25K-£28K Depending on experience Hours: 37.5hours + On call (rota basis) Join our award-winning, family-feel team at Right at Home Ilkley, Keighley and Skipton and help us..., A leading manufacturing firm in Ilkley is seeking an accomplished project management professional with a strong track record in managing multiple projects. The ideal candidate will oversee project timelines, coordinate resources, and ensure effective communication between..., A regional law firm in Ilkley is seeking an ambitious Private Client Solicitor or Legal Executive to manage a caseload independently while collaborating with a supportive team. Responsibilities include drafting wills, preparing powers of attorney, and maintaining strong..., A recruitment agency seeks an experienced Senior Licensed Conveyancer in Ilkley to manage a full caseload of residential property matters. The role involves supporting junior team members and maintaining strong client relationships while ensuring compliance with legal...

Experience working with Workday Extend and/or Cloud technologies preferably AWS.

Experience with working with web service technologies (REST, SOAP).

Experience developing Workday Extend applications.

Strong development experience in working with Java/Node JS languages.

Experience developing serverless AWS apps.

Experience working with CI/CD pipelines.

Experience developing & coding within agile delivery environments.

Experience of having a great customer focus. Working to tight deadlines, making sensible decisions under pressure and taking a balanced view of customer demands and project commercials.

Experience in providing application support and solving low/medium and complex problems.

We all work in teams here in Kainos - a proven ability of strong team skills, including taking direction from others, is crucial.

Ability to deliver tasks within a given timeframe.

Ability to adapt and change to fluid processes.

DESIRABLE

Obtained Workday HCM certification (valid).

Maintain and enhance system observability (logging, monitoring, alerting) to prevent issues before they impact users.

Obtained Workday Extend certifications from an accredited body in your area of specialisation (must be valid).

Have AWS certified Developer Associate certification., Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact..., Overview Senior Licensed Conveyancer - Ilkley - Competitive SalaryAbout the Role We are seeking an experienced and motivated Senior Licensed Conveyancer to join our busy and growing property department. This is an excellent opportunity for a confident conveyancer who can..., A home care provider in Ilkley is seeking a Senior Care Coordinator to manage schedules and support Care Assistants. The ideal candidate will have care coordination experience, strong communication and organizational skills, and the ability to build relationships. This...

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