Second Line Support Consultant

to the Loop application, support our First Line team with knowledge-sharing, and play a key role in identifying product trends and improvements that help us continue delivering high-quality and reliable service.How You'll Spend Your Time Investigating complex technical issues within the Loop application to identify root causes and deliver timely resolutions.Querying SQL databases to troubleshoot data discrepancies between Loop and the Optima rostering platform.Using Microsoft WMI and IIS tools in order to diagnose environment-related issues impacting Loop performance.Triaging and documenting unresolved or systemic issues for escalation to the Development team, ensuring clarity and accuracy.Supporting and educating First Line colleagues to improve product knowledge, enhance efficiency, and optimise customer outcomes.Identifying product trends and recurring issues to advocate for improvements at relevant internal forums and steer groups.What Kind of Things We're Most Interested in You Having 2-3 years' experience in a technical support or second line support environment.Proven success in managing complex technical cases while maintaining excellent customer communication.In-depth knowledge of how to use SQL, Microsoft WMI, and Internet Information Services (IIS) to troubleshoot application and data issues.Experience working with SaaS products and/or mobile applications (nice to have, not essential).A sincere interest in healthcare technology and improving user experience at scale.A knack for working collaboratively within a highly technical, fast-paced support environment.By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status, or any o, Job Category : Social Care & Health Qualified (Windsor & Maidenhead) Location : Town Hall, Achieving for Children Hours Per Week : 37.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:15 Salary: £31.99 About the role The Senior, Practitioner - Pods main..., Senior Associate Consultant at Red Snapper Group | Government, Regulatory and Overseas.Red Snapper Recruitment are recruiting for Due Diligence Analysts that have fluency in Mandarin.Contract: 6 months (potentially leading to permanency)Salary: £20.88 per hour PAYE..., Job Title: Stock Services Supervisor Salary Range: SSA SO1 £35,391-£42,888 Permanent/Fixed Term/Secondment: Permanent Full Time/Part Time/Term Time Only: Full Time Location: The Cottage, Little Green, Richmond TW9 1QH Objective of roleAs Stock Services Supervisor, you...

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Second Line Support Consultant - Loop | Workforce & Operations | UK-Based | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care... everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.Joining TeamRLD means being part of a global effort of over 2,000 team members making a difference in healthcare... every day.We're searching for a UK-based Second Line Support Analyst to join our Workforce & Operations - Mobile & Tech Squad, supporting our rapidly growing Loop product. As Loop continues to scale to millions of end users across the UK & Ireland, Denmark, Germany and beyond, this role is essential in helping us deliver exceptional technical support and a seamless customer experience. The Second Line Support Analyst will investigate and resolve complex technical issues relating, A healthcare technology company is seeking a Second Line Support Consultant to join their team in the UK. This role focuses on investigating complex technical issues within the Loop application, utilizing SQL and other tools to troubleshoot and resolve problems. Ideal..., We are Centrica! We're so much more than an energy company. We're a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we're powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you're..., Role OverviewYou will deliver targeted outbound call support to a select portfolio of offices across the UK. Working closely with Regional Heads of Department, you will drive new business generation while engaging directly with clients to build, strengthen, and re-energise..., Community healthcare is unlike any other part of the NHS. It's personalised care that helps people to retain their independence. It's the NHS at its best and the difference you make is truly tangible. Our colleagues often describe us as a family, and we know how important...