IT Project Manager - System Integration
Role details
Job location
Tech stack
Job description
Meet Our TeamPega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our client Success team is critical to the success of our clients by enabling clients to achieve business goals with Pega.
Picture Yourself at PegaThe Customer Success Manager is a trusted advisor to Pega clients working closely with the One Pega team to enable clients to drive business goals. Our client Success teams are responsible for driving adoption of Pega, providing best-practice guidance, supporting clients on their journey to modern Pega and supporting the commercial success at renewal.
What You'll Do at Pega
Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
Serve as the account's advocate within Pega, managing escalations quickly and effectively and coordinating with other organisations at Pega to take action on behalf of the customer
Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
Leverage industry and product knowledge to share insights about how customers can maximise license to drive business benefits
Work closely with clients to support the use of modern Pega
Collaborate with sales and services to ensure renewals and identify expansion opportunities, A proven customer satisfaction and revenue driver. The Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle
Comfortably engages with front-line teams and C-suite leaders, employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer's environment to achieve faster time to value
Has an analytics orientation. Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks
Drives for results. Contributes to account plans, and organises resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer's needs and value to Pega
Is a thought leader. They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realising them
Is service-oriented. They are the primary post-sale point of contact for the customer. They address root causes of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customer journey and help ensure that Pega's applications are best in class, Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable..., An opportunity has arisen for a Russian-speaking Paralegal to join a highly regarded London-based disputes practice on a 12-month fixed-term contract.The firm is a specialist litigation practice acting on complex, sensitive and often high-stakes matters, with a strong..., IT Project Manager - System Integration - German Speaking - Remote/UK£50k - £55k per annum - home-working with European travel.Our client are looking for an experienced, bilingual (English & German speaking) Project Manager to join a dynamic and fast-growing organisation on...
Requirements
5+ years relevant work experience, 3+ years in a client success or account management role
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
Ability to prioritise, multi-task, and perform effectively under pressure
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