Amazon Connect Solution Architect
Role details
Job location
Tech stack
Job description
Good Distribution Practice (GDP) requirements.Location: Leigh, Greater Manchester Job Type: 6 month Fixed Term ContractHours: Typically Monday-Friday between the hours of 9am and 6pm (Flexibility may be required), 35 hours per weekSalary: £22,822.80, increasing to £23,132.20 from April 1st.Key Responsibilities* Deliver exceptional customer care to ensure maximum customer satisfaction.* Accurately dispense and process inbound/outbound orders for medication and medical appliances in line with local SOPs, regulatory requirements and agreed cut-off times.* Respond to customer queries, complaints and information requests calmly and effectively, providing updates within agreed timescales.* Proactively contact customers (phone/email) to confirm order status, lead times and stock availability.* Escalate issues requiring special action to the Contact Centre Team Leader.* Maintain accurate records and ensure confidentiality of customer information in line with Information, NHS 111 Clinical Advisor - REMOTE ESSENTIAL: Must be Registered Adult Nurse / Paramedic ESSENTIAL: Must be Pathway Trained and 111 experience within previous 3 months Location: Remote Hours: Minumum 20 Hours Per Week Contract: Locum Essential: Must be NHS Pathway..., Service Advisor Franchised Motor Dealership - Wigan Our client, a well established franchised dealer group, is looking to recruit an experienced Service Advisor. As a Service Advisor you will the first point of contact for customers in the Aftersales department, you will..., Antony Hodari Solicitors has an opportunity for a Temporary Client Support Assistant. When you join us, you'll be part of a workforce that truly values each and every member of the team. To be in with a chance of being the recipient of this excellent package, including a..., Join RevWise - the fastest-growing affiliate marketing agency in the industry! We're seeking a driven and commercially-minded affiliate Account Director to take ownership of large client programs and lead strategic initiatives that deliver measurable growth and retention...., Location: Remote Contract: Freelance Start: ASAP The Role We are looking for an experienced Amazon Connect Solution Architect to design and deliver a modern cloud contact centre platform as part of a major customer engagement transformation. You will define the target...
Requirements
Governance requirements and GDPR.* Build and maintain strong working relationships with colleagues and customers at all levels.* Continuously develop product and process knowledge, including gaining an understanding of surgical items and typical quantities (Part IX of the Drug Tariff) - training will be provided.* Complete required GDP training, including SOP training and refreshers as per the personal training matrix..Skills and Experience Required* Excellent verbal and written communication skills, with strong rapport-building ability.* Demonstrable customer focus and the ability to handle difficult conversations with patience and professionalism.* Strong attention to detail and accurate record keeping.* Ability to plan, prioritise and manage multiple tasks to deadlines with efficiency and accuracy.* Calm under pressure with sound problem-solving and decision-making skills.* Confident IT and keyboard skills.* Highly motivated, proactive, flexible and open to giving/receiving constructive feedback.* Experience in a Contact Centre and processing environment (preferred/required as applicable).* Team-working mindset with the ability to contribute to shared goals.* Willingness to learn and follow SOPs and GDP principles for the distribution of medicinal products.# What Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full time# Affiliated CompaniesAffiliated Companies: Alliance Healthcare Management Services Limited# Equal Employment Opportunity# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal
Benefits & conditions
£24,264 to £27,134 per year, Competitive Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 04/04/2026 About this jobWould you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?...
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