IT Support Technician - 1st Line ONSITE

IN PERSON POSITION - SL9 - Please do not apply unless you are happy to travel to site everyday: you will need to be within one hour commute to SL9. Applications that do not meet all of the criteria will be rejected. **We are looking for an experienced T1/1st Line Customer Support Technician who can make an immediate impact. The successful candidate will be able to showcase their 1st line knowledge and experience and hit the ground running to enable us to deliver the excellent service promised to our customers. **Job descriptionAre you a tech-savvy problem solver who's passionate about providing excellent IT services to schools? If so, then this is a fantastic opportunity to provide 1st line IT support to a school based in Buckinghamshire on behalf of a forward-thinking, rapidly growing IT company whose head office is located in Wolverhampton.Duties:

• Provide technical support and troubleshooting for computer hardware, software, and network-related issues
• Install, configure, and maintain computer systems and peripherals
• Set up and manage user accounts and access permissions
• Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall
• Collaborate with team members to resolve IT issues and implement solutions
• Document and track support tickets using our ticketing system, Freshdesk
• Assist with software installations and updates
• Conduct regular system maintenance tasks, such as backups and updates
• Attending school following a daily schedule and providing hands-on IT support and advice to our customers., This role offers a variety of experiences, and no two days are the same.Working in schools means you will be responsible for Hardware (PCs, Laptops, Tablets, Wifi, Servers, Backup Systems, Projectors/Interactive Displays, and more), Software (Cloud platforms (Azure/Office 365/Google Workspace), School MIS Systems, Windows Server, Hyper V, VMWare and a wide range of other software), providing face to face support on issues such as Cyber Security, Data Protection, Accessibility, and documenting and tracking support tickets using our ticketing system, Freshdesk.What we need, collecting, storing and processing your data in accordance with current data protection legislation.For more information on how we use the information you have provided, please email us.*Disability Confident: *Concero UK Ltd is committed to being a Disability Confident Employer, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with HR.PLEASE NOTE: _Although our office is based in Wolverhampton, this role is based in school/s. Therefore, you will not be expected to travel to our Wolverhampton office to carry out your routine duties. However, there will be occasions where you will be required to attend the office. This may include, but is not limited to, training, development and internal meetings._Job Type: Full-timePay: £24,000.00-£29,000.00 per yearBenefits:
• Additional leave
• Bereavement leave
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Sick pay, Role: 2nd Line IT Support Engineer Department: IT Reports To: Head of IT Pauline Quirke Academy of Performing Arts (PQA) is a UK-wide network of performing arts academies providing outstanding extracurricular training for students aged 4-18. Through high-quality tuition... © 2026, Jobsora.com

• Relevant level 3 industry specific qualification
• Experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS.
• Experience using InTune
• Strong analytical and problem-solving skills to diagnose and resolve technical issues
• Proficiency in computer hardware setup, configuration, and troubleshooting
• Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls
• Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos
• Resilience, flexibility and ability to work independently as well as collaboratively in a team environment
• Minimum two years of experience working in an IT support role
• Methodical and well organised
• Full UK driving licence with no more than 3 penalty points and access to own vehicle
• Right to work in the UK
• Wiling to commute - the school based in Redhill, Surrey. Before applying please ensure you are within a one hour commutable distance to RH1

What we'd love

• Experience working in an education setting
• Experience working in an MSP (Managed Service Provider)
• Familiar with a structured, fast-paced, and professional working environment

• Competitive salary, with a yearly review and structured pay scales
• 23 days annual leave plus bank holidays
• Additional sick pay
• Health Cash Plan - with contributions towards dental, and optical expenses as well as a host of other benefits.
• Contributory Pension Scheme
• 24/7 Employee Assistance Programme
• Training and career progression
• Discounts on gym memberships, Apple products, cinema tickets etc.
• Uniform provided
• Salary sacrifice electric vehicle scheme
• Microsoft Surface Laptop, Application question(s):
• Do you have a suitable car, with valid insurance to use for work purposes?
• Will you be able to reliably commute to RH1 within one hour?

Experience:* on-site: 1 year (required)Licence/Certification:

• full UK driving licence with no more than 3 penalty points? (required)
• Level 3 industry specific qualification? (required)

*Our values*Concero UK aims for excellence by taking responsibility, encouraging innovation, and working together. Our values support a vibrant culture where all staff take on stretching responsibilities, where ideas thrive, the status quo can be fearlessly challenged and good performance is valued. We work together effectively with all of our partners to make a greater difference for future generations.*What you need to do now*Are you looking for a dynamic role where you can shape the future of a rapidly growing Managed Service Provider? At Concero, we're passionate about leveraging cutting-edge technology and delivering outstanding customer service. We're also committed to creating a workplace that values your input, encourages innovation, and actively drives positive change. If you're excited by the potential of emerging technologies and want to be part of a team that's paving the way forward, we want to hear from you so send us your CV and a covering letter today!As an equal opportunities employer, we celebrate diversity and encourage everyone to bring their authentic selves to work. We are dedicated to maintaining a workplace where regardless of background, all team members and those who have contact with our Company are free from discrimination, and are given the space to thrive. We are also proud proud to support veterans through our commitment to the Armed Forces Covenant.*Important Conditions*Please note that this role is subject to conditions:As an IT service provider that works closely with schools, we are dedicated to protecting children from harm and adhere to strict safer recruitment practices. We believe that each role involves engaging in regulated activity, as defined in the KCSIE 2026, and as such, all applicants will undergo a comprehensive vetting process. This process includes safeguarding and pre-employment checks, such as an enhanced DBS with a children's barred list check, qualification checks, two satisfactory reference checks, a full employment history check (with explanations for any gaps), medical fitness, right to work and identity checks. We may defer the start date if the relevant checks are not completed by the specified start date. Before the interview, shortlisted candidates will be required to disclose why they may not be suitable to work with children, and we may conduct an online search as part of our due diligence. After a successful appointment, applicants must complete mandatory training and continue to do so regularly to maintain our commitment to safeguarding children. Compliance with our safeguarding measures is a condition of employment for all team members.The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it and have access to suitable transport for work.*Data Protection Statement*By applying for this job, you consent to Concero UK Limited