Prepress System Engineer
Role details
Job location
Tech stack
Job description
A hands-on Prepress Engineer providing daily technical support for prepress workstations and production tools across a hybrid cloud environment, supporting teams in both US West Coast and UK time zones., * Provide daily technical support for all prepress workstations, software, and production tools
- Maintain, monitor, and escalate issues related to prepress applications, including Adobe Creative Suite, PitStop, GMG, etc.
- Troubleshoot file sync issues with LucidLink and Adobe integrations
- Handle L1 support tasks, including access provisioning, role assignments, and drive connections
- Assist with user requests, job setup issues, and workflow bottlenecks
- Support rollouts of new technology and conduct user training sessions
- Document updates, resolutions, and standard operating procedures to enhance team efficiency
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Requirements
- Working experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator)
- Any experience with prepress workflow software such as Acrobat Pro, Enfocus PitStop, and Prinergy
- Proficiency supporting macOS-based and Windows production workstations
- Hands-on experience with hybrid cloud workflows and LucidLink
- Ability to quickly diagnose system issues and clearly communicate solutions to non-technical users
- Excellent verbal and written communication skills for client and team interaction
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Benefits & conditions
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Air Domain Systems Engineer
Gold Group
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