Production Support Engineer

Genio Blog
Leeds, United Kingdom
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 43K

Job location

Remote
Leeds, United Kingdom

Tech stack

PHP
Agile Methodologies
JIRA
Bash
Business Systems
Computer Programming
Python
Microsoft Office
TypeScript
Grafana
Sentry
Front End Software Development
Kibana
Network Server
Go

Job description

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Requirements

  • Investigate and resolve logging errors. * Maintain and author knowledge-base articles and troubleshooting documentation. * Build and maintain dashboards and alerting frameworks. About you * Strong technical troubleshooting skills. * Experience with observability tools such as Kibana, Sentry, and Grafana. * Programming skills (Python, Shell, PHP, Go, etc.) for automation and tooling. * Familiarity with Agile tools such as JIRA. * Experience with frontend languages (TypeScript). * Experience with CI/CD pipelines and deployments. * Knowledge of best practices in observability. * Collaborative approach, comfortable working across multiple teams. * Strong communication skills, open to new perspectives. * Willingness to learn, develop new skills, and adopt a flexible, team-oriented mindset. Salary and benefits * £35,000 - £43,000, dependent upon experience. * 33 days annual leave (inclusive of bank holidays). * 3 gifted days off at Christmas. * EMI Share Options Scheme. *

Benefits & conditions

Generous individual learning and training allowance. * Truly flexible hours. * Full home-working set-up and collaborative office space. * Free Leeds City Centre office parking. * Nomad working policy with family travel insurance. * Enhanced 26-week maternity and 4-week paternity (fully paid). * 2 volunteering days per year. * Health cash plan (from glasses to massages). * 6 % employer pension contribution. Location Leeds office - hybrid working with the option to work remotely from anywhere in the UK if you live more than 50 miles from the office. What to expect next We'll review your application and respond by Monday 5 th January 2026. Ahead of interviews you'll receive a confirmation email outlining who you'll meet, when, and what to prepare. Interview stages * Screening interview with Recruitment (30 min). * Technical test via GitHub (1 week to complete). * Pairing exercise (1 h 15 min) with two Engineers. * Final stage interview

About the company

About Genio We create beautifully simple learning tools to boost knowledge, skills, and confidence. We're a SaaS scale-up, one of the fastest growing tech companies in the North, with 100+ employees across the UK and headquarters in Leeds. Our award-winning software is used by 100,000s of students at over 800 universities and colleges worldwide. We're growing to support 1 million students to become better learners by 2030. About the role As a Production Support Engineer you'll bridge the gap between customer support and engineering. You will investigate, triage, and resolve support requests, conduct proactive log analysis, and collaborate with squads to recommend improvements or implement bug fixes. What you'll be doing * Review, triage, and reproduce escalated user issues. * Resolve low-risk or straightforward issues. * Collaborate with the Customer Support team and stakeholders across the business. * Proactively identify recurring user issues and contribute to root cause analysis., About Us Find out more about this role by reading the information below, then apply to be considered. Sanipex Group is a leading supplier of premium lifestyle products for indoor and outdoor living, with a strong presence across the UK and internationally. With over 30..., Company description: Before applying for this role, please read the following information about this opportunity found below. Thornton & Ross Job description: STADA UK Thornton & Ross is on an exciting growth journey with more than 700 employees being fully committed to..., About The Role Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Principal Product Management Consultant to support our..., At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our..., Steeper Group is a true leader in the manufacture and distribution of orthotic and prosthetic products. In the past 100 years we have grown to become one of the UK's largest suppliers. The Steeper vision is to ensure effective access to care for all by delivering innovative..., Job Role: 3rd Line Support Engineer Salary: £40,000 - £55,000 + Excellent Benefits Location: Leeds (Hybrid) GEM Partnership is delighted to partner with a well-established, market-leading property development agency in the recruitment of a 3rd Line Engineer. With 11 offices...

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