Line IT Support Engineer

This internal-facing role is critical to ensuring the smooth operation of IT systems across both office and production environments. You will be the first point of contact for IT related issues, resolving day-to-day technical problems, supporting end-users, and assisting with infrastructure maintenance across the site.

Responsibilities include but are not limited to:

• Provide 1st and 2nd line technical support to office staff, engineering teams and production floor users.

• Diagnose and resolve hardware, software and network issues across desktops, laptops, tablets, production terminals and barcode scanners.

• Set up and configure new IT equipment including PC's, printers, label printers and handheld scanners.

• Support and maintain Windows-based PC's and shop floor systems

• Monitor and troubleshoot network connectivity across the site (LAN/Wi-fi)

• Administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint.

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