IT Support Engineer
Role details
Job location
Tech stack
Job description
on a full-time basis.This is an exciting role for the right candidate to make a positive impact and grow with us while working on our service desk. This means that you would be spending some of the working day helping users remotely, over the phone and from time to time in person at our clients offices.This position also compromises an element of project delivery, as such you could be working on a wide range of technical projects, such as
AI rollout,
Cloud
implementation
and improvement projects, assist
with the delivery of IT projects as and when
required
. This could also involve taking ownership and delivering projects as and when, Morson Technical Services are currently seeking an Aircraft HUMS Controller to be based at RNAS Yeovilton on a permanent basis. Do you have the following skills, experience and drive to succeed in this role Find out below. JOB PURPOSE, ACTIVITIES AND TASKS - - The..., Morson Edge are currently seeking an Aircraft Simulator Technician to join our team working on the maintenance of the Wildcat simulator based at RNAS Yeovilton. This is a permanent position. Have you got what it takes to succeed The following information should be read... © 2026, Jobsora.com
Requirements
We are seeking a candidate with at least 5 years professional experience, tasks as reasonably requested by your peers)Essential requirementsAt least 5 years service IT support and help desk management experience
Experience managing and delivering cloud projects
Excellent interpersonal & customer service skills
Excellent attention to detail
Excellent communicator, both written and verbal
Excellent problem-solving skills with a proactive, can-do attitude
Excellent organisational & time management skills - multitasking is
a must
Experience managing and supporting AD and Azure AD
Experience Microsoft Windows Server OS
management, and
support.
Experience acting as a point of escalation for 1
st
line colleagues
Experience managing Azure & Office 365
Experience with Microsoft Intune,
Mosyle
and other MDM solutions
Experience managing Microsoft Modern Workplace services such as SharePoint, Teams, Flow
Excellent working knowledge of Microsoft Operating systems 7
11
Excellent understanding and experience within modern IT platforms, Enterprise IT
systems
and networking (our clients use Office 365, Azure, Hyper-V, Windows Server 2016/19, SQL, Exchange etc)
Good scripting abilities especially PowerShell
The right to work in the UK
Highly desirableExperience of system migrations, system
recovery
and security
Experience managing virtualized environments such as Azure Virtual Desktop, Hyper-V, VMWare
Experience of major networking components, to include networking operating systems, basic configuration and maintenance, Switches, Router, Load Balancers and Firewalls, Wi-Fi, TCP/IP, DNS, VLAN etc
QualificationsA
Bachelors Degree
or equivalent advanced studies / training
Microsoft certified or other industry relevant qualifications
Experience working in an MSP
environment, ur ability to support our clients is down to the skill and hard work of our teams. We
Benefits & conditions
?someone who likes a challenge, is a first-rate problem solver and ideally is looking to grow professionally. We think
its
an interesting and rewarding role and one that
youll
be able to make your own;
were
a growing company and
theres
a lot of room for growth and exposure to the technologies that
youre
interested in as a resultAbout usWere
Penelope
. We provide IT support and services to charities and social enterprises across the UK. Although
were
a
MSP,
were
different
we have strong social and ethical principles and as a result our clients like working with us
our focus is on the quality of the service and good solutions we deliver rather than maximising profit.We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe in
hard work
and good,
long lasting
solutions
our genuine aim is to provide our clients with the
very best
levels of service.We have offices in Bath & London.About the roleThis is a fast paced and varied role depending on your capabilities and skills.?Troubleshoot and resolve technical problems associated with Software, Hardware and cloud platforms via our ticketing system, email, phone and occasionally in person at our clients offices
Ensure that all cases are handled and escalated as per the established processes
Provide proactive support and guidance to the 1
st
line team to help upskill and improve knowledge
Ensure that all knowledge base documentation is kept up to date
Access Management
User account administration. You will
be responsible for
managing
new users, just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.We offer a wide range of benefits that are designed to enhance your career and wellbeing:A negotiable salary dependent on experience with the potential for bonuses based on performance
A supportive, stimulating, and nurturing environment - a place where you can thrive
24 days holiday plus bank holidays
Generous pension scheme
Cinema/Cultural/Gym membership
A fun office environment with some clever colleagues
