IT Service Desk Analyst 2nd

2nd Line Support Engineer Hybrid - BasildonWe are looking for a 2nd Line Support Engineer to join a dynamic and growing IT support team, delivering high-quality services to a diverse client base. The RoleYou will be responsible for providing 2nd line remote support,..., Role: IT Manager Location: Blackburn Salary: £45,000-£55,000 Work Pattern: Hybrid A well-established manufacturing business, known for producing high-quality products and driving continuous innovation, is seeking an experienced IT Manager to lead and manage its... © 2026, Jobsora.com

Overview Join to apply for the IT Service Desk Analyst 2nd Line role at TieTalent. Role: IT Service Desk Analyst 2nd Line Location: Manchester - M27 8UJ Contract Type: Permanent Hours: 9am - 5.30pm Monday - Friday Salary: £27,000 - £35,000 DOE Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment? We'd love to hear from you! We are looking for an IT Service Desk Technician to join our team. In this role, you will be the main contact for all IT-related problems and requests. You will help both internal and external customers by providing technical support and advice, while logging and tracking all issues using our IT Service Management (ITSM) tool. Responsibilities * Provide IT support for Microsoft systems, Office 365, and mobile devices. * Log and manage service tickets using the ITSM tool. * Troubleshoot and resolve network issues (Wi-Fi, workstation setup). * Manage user accounts and permissions in Active Directory. * Support and maintain Office 365, Exchange, and SharePoint. * Escalate complex issues to other teams when necessary. About You * Previous experience in a similar role. * Positive attitude and self-motivated. * Strong knowledge of Active Directory and Exchange. * Experience troubleshooting networks and workstations. * Familiarity with ITSM tools and customer service skills. * Good communication and time management skills. What We Can Offer You * Life assurance * Annual leave entitlement (starting with 20 - 25 days + bank holidays) * Contributory pension scheme * Share save scheme * Paid volunteer day * Long service recognition * Eyecare voucher * Retail discounts * Family leave * Employee assistance programme Job Details * Seniority level: Entry level * Employment type: Full-time * Job function: Information Technology * Industries: Technology, Information and Internet Equal Opportunity We assess candidates based on their experience and suitability for the role, as outlined in