Product Owner - Digital Knowledge

OverviewAs a "Lead Content Designer" in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you'll do

Lead content delivery across complex web and native journeys, ensuring high-quality, intuitive and consistent experiences at scale.

Own digital content strategy for your portfolio, shaping journeys that align to product roadmaps, CX priorities and measurable outcomes.

Champion the customer voice in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.

Lead and develop content designers, setting clear direction, supporting growth and maintaining high standards of craft and delivery.

Translate insight into action, using research, analytics and performance data to drive continuous improvement.

Partner cross-functionally with Product, Design, Engineering, Architecture, Analytics, Legal and SEO to shape joined-up solutions.

Set and uphold editorial standards, including voice, tone, accessibility and inclusive language across all touchpoints.

Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality and consistency, while setting standards and sharing best practice.

Align content to CX KPIs, WCAG guidelines, SEO and compliance requirements, ensuring clear measurement of success., A leading media company in the UK seeks a Lead Content Designer to shape world-class content for digital platforms including sky.com and the My Sky app. You will lead content strategy and delivery within Agile teams, ensuring content meets customer needs and adheres to..., OverviewSeeking VFX Supervisors ready for your next on-set and hybrid workflow challenge. As a VFX Supervisor, you'll lead on-set and hybrid (virtual + practical + AI-assist) shoots-capturing the data VFX and AI need, partnering with directors/DoPs, and collaborating with...

Proven experience delivering strategic, user-centred, world-class digital web & app content across large-scale digital products and services, with clear evidence of impact.

Advanced expertise in UX writing, plain language, inclusive content, accessibility and editorial standards at scale.

Strong experience leading or mentoring content designers across multiple initiatives, balancing quality, pace and complexity.

Advanced hands-on skills in Figma, Confluence, enterprise CMS platforms, structured content and reusable components.

Demonstrable experience using research methods and platforms such as UserTesting to validate content, reduce friction and improve comprehension.

Proficiency in Adobe Analytics and Contentsquare, using funnel analysis, session replay and performance metrics to inform decisions.

Strong communication and storytelling skills, with the ability to influence senior stakeholders through clear, evidence-led rationale.

Comfortable operating in fast-paced, ambiguous environments, with resilience, adaptability and a continuous improvement mindset.

Portfolio

People - Helping develop high-performing teams.

Process - Applying scalable UCD methods that drive measurable outcomes.

Position - Influencing strategy and embedding design across an organisation.

Product - Producing provable world-class app-first digital experiences (outcomes & impact).

Team overviewSitting within the Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: To create better experiences for our customers.

The rewardsThere's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

Sky Q, for the TV you love all in one place.

The magic of Sky Glass at an exclusive rate.

A generous pension package.

Private healthcare.

Discounted mobile and broadband.

A wide range of Sky VIP rewards and experiences.

Inclusion & how you'll work.

Inclusion & how you'll workWe are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process., This role is being offered with a fixed-term contract until the end of 2026. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself;... © 2026, Jobsora.com

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate., Our office spaceOsterleyOur Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. LeedsOur spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from youInventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far and what next. But better doesn't stop at what we do, it's how we do it too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way., A leading hospitality provider in Isleworth is seeking a motivated General Manager to lead at Sky UK's Osterley Campus. The role involves overseeing catering operations, ensuring high service levels, and managing a team of 180 staff. You will implement growth strategies and..., A leading healthcare provider in Isleworth is seeking a dedicated Specialist Grade Doctor in Obstetrics and Gynaecology specialized in Rapid Access and General Gynaecology. The role involves managing Rapid Access Clinics, providing expert care in Maternity Triage, and..., Job DescriptionWant to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to..., Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.We're looking..., Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll..., AI is at the heart of Sky's future. As we accelerate our enterprise-wide AI ambition, we are reshaping how the business works, from unlocking commercial growth opportunities to transforming everyday workflows through agentic AI.Sky is investing heavily in the people,..., Job DescriptionWant to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work....