Remote Support Engineer

We have a new opportunity for a Remote Support Engineer to join our fantastic sales team, your primary responsibility is to generate and qualify leads, identify prospects who have a genuine interest in our robotic tech. This role is crucial to our sales pipeline, driving growth and success.

As a Remote Support Engineer, you will join our Client Operations team where you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams. You will play a crucial role in maximizing the efficiency and reliability of our robotic systems. This will be a night shift operating over 6pm-6am; 4 days on and 4 days off., * Monitor the autonomous operation of robots that are deployed in the field

• Handle incoming alerts and manual interventions as they occur using teleoperation tools
• Experience in a customer-facing technical support or helpdesk role with confidence in responding to customer enquiries, troubleshooting issues, and communicating solutions clearly to non-technical users.
• Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team
• Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability
• Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team
• Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders., Nightshift NC Programmer - Broughton Contract | Nightshift | 3 on / 4 off | Great rates + 38% shift uplift Join us at Guidant Global, where we partner with leading organisations to shape the future of advanced manufacturing. We're looking for a proactive Nightshift NC..., Multi-Skilled Maintenance Engineer Location: Blackburn Working Pattern: 4 on 4 off shifts rotating days and nights (6-6) Salary: Circa £53'000 A specialist manufacturer providing solutions for civil and construction projects, with a focus on performance, reliability and..., Senior EngineerDays & Nights 12 hoursSalary - £60,000I am currently seeking an experienced Engineering Team Leader to join our growing team in Manchester. As a key member of our organisation, you will be responsible for leading and supervising a group of Multi s killed..., Night Shift Electrically Biased Multi-Skilled Maintenance Engineer4 on / 4 off rotationSalary: £49,559Hours: 17:00 - 05:00We are looking to recruit two Electrically Biased Multi-Skilled Maintenance Engineers to join a high-volume, fast-paced manufacturing environment on a..., As an Multi Skilled Maintenance Engineer for a leading food manufacturer, you will be responsible for managing engineers, leading projects and providing PPM and OEE support company's Trafford Park manufacturing site. Our client is an established manufacturer of authentic..., CMM Operator Quality Inspector (Night Shift)A skilled CMM Operator / Quality Inspector is responsible for verifying that manufactured components meet required engineering drawings, specifications, and quality standards. This role supports production by performing accurate...

• Proven experience in remote monitoring or helpdesk support; speaking to customers directly about technical issues.

• Proficiency in using monitoring and diagnostic tools and software.

• Excellent problem-solving skills and the ability to think quickly under pressure.

• Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.

• Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment.

• Ability to work the night shift on a 4 on-4 off rota

• Experience with autonomous mobile robots is a plus

*We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
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At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team - one heart - that beats, learns and grows together.