Head of Master Data Management (MDM

In this role you will have responsibility for managing the UK based Quality Assurance team of experts and the resources allocated to it, and playing a significant part in mastering the Electronic Monitoring products through the use of various cutting-edge technologies and tools., * Manage the department of Test Experts, aiming that all company products (software and hardware) are fully tested before deployment to customers.

• Manage the department, through management of workload, capacity, absence, performance, appraisals etc.
• Lead the department to provide assurance that the solution provided to customers is correct and will work with confidence.
• Ensure that no critical defects are released to customers if correct test gateways are met and processes are followed.
• Ensure that all defects are captured and visible for risk analysis to all internal stakeholders
• Investigate the latest and continuously evolve test tools to maximize the efficiency and quality control of processes in the department.
• Ensure appropriate processes and procedures are followed, implemented and continuously reported.
• Ensure that the products are released on time and meet customer deadlines.
• Assist colleagues in developing and gaining technical and organizational knowledge, to become product experts.
• Regular reporting of quality to management on department KPI metrics.
• Project Reporting on test status and risks for internal and external customers.
• Support the sales team in new business proposals and bids, including accurate cost and resource estimations.
• Support at test and new contract pilot stages in consultation with the customer.
• Consult and delegate on customer queries on undocumented product behavior.
• Lead investigations into performance, functional, non-functional issues with products and software. Ensuring that issues are replicated and steps to recreate are well documented.
• If required, aid customers in all test phases especially during mobilization of new contracts.
• Provide and arrange suitable test environments for test engineers, aiming that there is identical replication of customer or product usage environments
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• Quality Advocate
• Mentorship
• Customer focus
• Ownership & Accountability
• Collaboration & Teamwork
• Continuous improvement
• Out of the box thinking
• E2E testing of multi-disciplinary products

Skills and Knowledge

Essential

• Min of 10 years in various hands-on QA positions.
• Min of 5years' In QA Matrix-based management positions.
• Excellent written and verbal communication skills.
• Flexible attitude to supporting business critical issues.
• Ability to work in a quick paced environment.

Desirable

• Previous experience of working with government agencies.
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