Network Security Architect Remote
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Job description
Activities range from implementing, executing, improving, ensuring and providing technical quality support, ensuring in market compliance, customer, logistics partnership and on shelf quality supporting unmissable brand superiority.
The function spans all 4 Business Units: Home Care, Personal Care, Beauty & Wellbeing and Foods.
Support and lead (where required) incidents with regards to consumer, customer, logistics and local authorities (in cooperation with MQO manager and BU)
The job reports into the MQO manager
RESPONSIBILITIESBeing FPOC for local country Customer Development & Customer Operations team partner for customer quality issues
Acting on critical consumer & customer complaints and requests (communication, actions and monitoring) and setting proper action plans. MQO specialist only supports the response to consumer for critical complaints (=consumer safety, or consumer health, or material damages) where needed. Solving of the issue with the SU, design changes, improvement programs related to consumer complaints to be managed by BU.
Ensuring and verifying ongoing compliance to UL Quality management standards in the warehouses through KPI monitoring (QVP, B&R, Dummy test and traceability results) and non-conformance monitoring and management. Technical visits (as needed), general oversight, supporting technical capability assessments and closure of gaps identified for BG led markets only. (Audit will be outsourced or owned by Logistics team).
Being a proactive business partner within the BG countries organization, continuously communicating and driving quality improvement programs from MQO perspective.
Supporting and where required leading issues, incidents and crises (case dependent - from assistance to lead). Executing market action as per IMT.
Initiating targeted analysis of quality data and preparation of KPI based performance reports e.g., number of blocked pallets, number of improvement projects , DC & repacker QVP or physical audit and UBS done per key cells)
Monitoring Quality blocked stock, ensuring correct provisioning and leading action to reduce quality defect stock.
Lead MSO/quality system audit where relevant. Support BU driven initiatives by doing audits/certifications
Training other functions and service providers (e.g. careline, consultants) on quality processes for functional ownership of respective processes.
Leading the on-shelf assessment for supporting Unmissable brand superiority .
Executing digital process/platform for MQO (e.g., DVOC/pulse usage for consumer analyze, EU customer complaint tracker and PBI, SAP for B&R, quality one for concession validation, WH audit and PQNC, UBS App for on shelves Quality Check and Microsoft Copilot to simplify MQO tasks)
Identifying and transferring "Best Practices" into the business
Proactively driving a Quality culture value across the company, engaging people and making them accountable for their own area of responsibility
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Requirements
KEY REQUIREMENTSBachelor/master's degree in general sciences or technical discipline (preferred: Biology, Chemistry, Engineering, Food Science or Microbiology degree)
Minimum 3 years FMCG (fast moving consumer goods) business experience in Quality, R&D or Manufacturing
Proven and recognized achievements in risk and change management
Auditor experience is strongly preferred
Fluent in English and in the market language
Strong digital skills
Able to work organized and structured even when put under pressure
Local regulatory/compliance knowledge preferred
Standards of Leadership:Passion for High Performance
Consumer Love
Agility
Benefits & conditions
NOTESWhat We OfferNot only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.