Information Technology Support Engineer
Role details
Job location
Tech stack
Job description
We are seeking a skilled IT Support Engineer to join our growing team. The ideal candidate will be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services. The role requires strong technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft365, as well as experience in troubleshooting laptops, printers, and peripherals. Some UK travel required, visiting our different offices to ensure the IT elements are working as required.
What is in it for you as the IT Support Engineer?
· Be part of a growing IT team where your ideas and input will help shape the future. You'll have the opportunity to participate in decision-making around IT improvements.
· Get hands-on experience working on a variety of projects, including Systems and Network improvements, system integrations, and new technology rollouts.
· Expand your skills by working on diverse system administration tasks.
· Join a supportive team focused on innovation and continuous improvement.
· Enjoy a flexible work schedule with 3 days in the office and 2 days from home.
IT Support Engineer Key Responsibilities:
· Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
· System administration, including Office 365, Azure, Active Directory, Group policies.
· Perform routine system administration tasks including updates, backups, and monitoring.
· Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access.
· Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities.
· Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable.
· Document processes, procedures, and resolutions in the company's knowledge base.
· Prepare and deploy new hardware such as laptops and phones to staff.
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Requirements
· Proficiency in Windows Server environments.
· Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
· Experience with Omnissa Horizon or similar remote desktop solutions.
· Experience with managing cloud-based VoIP systems.
· Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
· Familiarity with networking and network management, WAN, LAN and VPN.
· Excellent problem-solving and customer service skills.
· Ability to work effectively with third-party suppliers and manage escalations.
· Experience with MDM solutions such as Intune.
· Strong verbal and written communication skills. Be a security minded individual, ensuring that security protocols are followed.
· Experience with legal case management tools such as Partner4Windows or similar is a plus.
· 2+ years of experience in IT support or system administration role.
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