IT Support Engineer

1st / 2nd Line Support TechnicianFareham, Portsmouth (Fully on-site)c 28,000 to 32,000 per yearPlus an excellent company benefits including Employer Pension and BUPA Medical InsuranceThe Opportunity: Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPOS environment.Operating as a 2nd Line Support Technician, you will communicate with customers effectively supporting their IT issues within the EPOS environment and elevate issues when required.Skills and Experience:Over 1 year of experience in an IT Support Technician role desirableStrong customer service experienceAbility to meet deadlines and work within a teamUnderstanding of EPOS systems desirableUnderstanding of Servers, TCP/IP or experience using VNC all desirableRole and Responsibilities:Provide 1st/ 2nd Line technical supportManage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA'sInstall, upgrade, support and troubleshoot in-house EPOS ApplicationExperience of SQL Server and windows serverInstall, upgrade, support and troubleshoot in house back-office applicationDiagnose and quickly resolve a wide range of EPOS, Windows, and networking problems to help minimize downtimeTroubleshooting network connectivity in a LAN/WAN environmentApplications: Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector in Hampshire with their expertise and range of technology products?#J-18808-Ljbffr Similar jobs, Job Specification: IT Support Technician (Level 2)We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.Core..., My client are an award winning MSP who are seeking a highly experienced Head of Support Services to lead and scale a multi-tier IT support function in a demanding, customer-focused environment. This senior leadership role is responsible for service delivery, technical..., What's the role about? As our Workplace IT Support Lead, you will be responsible for leading the operational delivery of IT support across corporate and retail environments. You will ensure a high-quality, consistent end-user support experience, provide technical..., IT Support Applications Manager(Power Automate or PowerBI) required to work near to Thatcham.Please note:This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based.This is a Monday to Friday Office based..., IT Field Engineer (MSP)Base Salary: £30,000 £35,000Plus Van or £300 p/m Car Allowance & benefits3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ)The opportunity:A well-established MSP is looking for a client-facing Field Engineer to support a growing..., Job Description IT Infrastructure Engineer(Security) Canary Wharf, UK Hybrid (2 days week) Inside IR35 Contract (6+ Months) Key Skills * Creation of technical governance documentation, such as Low Level Designs and * Creation of security focused technical...

A leading MSP is seeking a Head of Support Services to lead and scale a multi-tier IT support function. The role involves overseeing service delivery, managing technical teams, and championing cyber security initiatives. Candidates should have over 5 years of experience in...

IT Support Engineer - Immervox, a growing Managed Service Provider based in Basildon, Essex is looking for an experienced IT Support Engineer to join their friendly and professional team on a full-time, permanent basis. Learn more about the general tasks related to..., Job Description Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help...