Deputy Director - IT Service Operations
Role details
Job location
Tech stack
Job description
As a Digital IT Operations Specialist, you'll be the onsite technical expert for all things IT. You will be supporting and optimising computer hardware, software (both local and global), and a wide range of peripherals. You will play a key role in keeping our digital workplace running smoothly and efficiently.
The Digital IT Operations Specialist acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. You'll collaborate closely with colleagues across the region and report directly to the Europe IT Manager.
We're looking for someone who thrives on solving problems, communicates with confidence and clarity, and enjoys working as part of a supportive, high-performing team. If you're passionate about technology and love making a real impact on people's day-to-day work, this role is for you.
Typical Responsibilities and Duties:
- Provide second-line investigation and diagnosis of IT incidents collaborating with global & regional support teams when required.
- Work both independently and collaboratively within a UK wide team.
- Deploy, configure, and maintain end-user digital workplace infrastructure, including laptops, desktops, conference rooms, printers, and other devices according to slb standards.
- Monitoring and maintaining computer systems and networks.
- Respond promptly to IT service requests and incidents, ensuring a high standard of user support through remote and onsite interventions.
- Deliver user-focused technical support and digital enablement across slb's UK locations.
- Oversee asset lifecycle management, ensuring accurate tracking, allocation, and compliance with slb's asset management processes.
- Coordinate with external vendors for hardware repair, break/fix operations, and warranty management.
- Perform remote site visits across the UK when required.
- Operate in alignment with Cybersecurity policies to identify, investigate, and remediate security incidents, ensuring compliance with SLB's security standards and procedures.
- Have a good understanding on pricing of IT products and services.
- Demonstrate a strong understanding of slb's digital processes, policies, and quality standards.
- Active participation and collaboration in regular team meetings.
- Ensure the professional appearance and safety of the digital workspace, complying with QHSE and IT security requirements., An opportunity has arisen for an IT Operations and Security Administrator to join the Frontier Technology Team on a permanent, full-time basis. Based at our head office in Witham St Hughs the role will operate on a hybrid pattern of 3 days on site and 2 days from home,..., Job Description Change Coordinator | Large-Scale IT & Business Transformation | Utilities | Up to £400 (Outside IR35) A Change Coordinator is required to support a major IT and business transformation programme, working closely with the Senior Business Change Lead to...
IT Operations & 3rd party Support Analyst
KYOCERA Document Solutions UK
IT Operations & 3rd Party Support Analyst - ICT Services About the Role We are looking for a highly organised and proactive IT Operations & 3rd Party Support Analyst to join our ICT Services team. This role is central to the smooth running of our Service Desk, acting as..., We are seeking an experienced Senior Payment Operations Specialist (Cards) to support operational continuity across card and payment schemes, with a primary focus on Visa and Mastercard activity. This role combines scheme compliance oversight, BAU payment operations, and..., Salary£46,500 LocationHybrid - Milton Keynes, Rushden, Peterborough or Boston Join Amplius as an Asset Operations Specialist and be at the heart of our investment strategy. Youll turn data into insights, using analytics, AI, and predictive modelling to guide property...
Requirements
- Bachelor's degree or equivalent in Information Technology related field
Required Technical Skills
- In depth knowledge of Microsoft software and environments.
- In-depth knowledge of PC hardware and software support.
- Ability to troubleshoot and resolve PC hardware and software incidents.
- On-site IT support experience supporting Windows operating system.
- Experience working within an IT customer service focused environment.
Nice-to-Have Technical Skills
- Experience on an IT Service Desk a plus.
- Ability to write technical support documentation a plus.
Soft Skills
- Excellent customer service skills.
- Good interpersonal and presentation skills.
- Fluency in English.
- Willing to work flexible hours when appropriate.
- Ability to handle multiple projects and tasks simultaneously.
- Ability to work under pressure.
- Ability to communicate effectively with customers, peers, and management.
- Willing to travel across UK for remote site visits., A leading IT services provider in Greater London seeks an experienced individual to oversee IT operations in the English Speaking Markets. The role requires a Master's degree and 8-12 years of IT experience, including management. The successful candidate will ensure IT...
Benefits & conditions
Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance.
