2nd Line Support Engineer

We are offering an exciting opportunity for an aspiring technical professional to join a busy and growing help desk as a Junior IT Support. This role is ideal for someone looking to support internal users across an O365 estate and eager to grow and develop key skills in MS365 support. Join a leading national business that is heavily investing in a Digital Workplace and IT Infrastructure, with a presence across multiple sites in the UK and Europe

Day-to-day of the role:

• Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction.
• Troubleshoot and resolve issues related to Office 365 and Windows Technologies.
• Communicate effectively with a variety of users, offering support and guidance.
• Utilise ticketing systems such as Service Now to manage and track user requests and incidents.
• Contribute to the development and improvement of IT support processes and services., Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both..., Role: 2nd Line Support Engineer Location: London (Hybrid - 3 Days In-Office Weekly) Salary: £38,000 - £42,000 Network IT are supporting a leading organisation seeking a 2nd Line Support Engineer to join their IT & Innovation function. This is an excellent opportunity for an..., 2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges..., 3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: £270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on...

• Good telephone manner and experience in telephone support.
• Excellent communication skills with the ability to liaise with a variety of users.
• Knowledge of O365 is advantageous, as is exposure to Service Now or similar ticketing systems.
• IT-related qualification such as an apprenticeship or degree is beneficial.
• A strong desire to develop and grow within a busy IT service desk environment.

• Competitive salary with growth potential.
• Opportunity to work in a hybrid environment, offering flexibility.
• Chance to be part of a company investing in digital transformation and IT infrastructure. xhkmmrq
• Support for professional development in a dynamic and supportive setting.

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