Principal Engineer for Managed IT

Remote: Hybrid Lead complex challenges. Elevate engineering standards. Become our Principal Engineer for Managed IT!

Were looking for a confident, highly capable Principal Engineer to join our growing Managed IT function. If youre driven by solving complex technical problems, strengthening engineering standards, and helping customers run secure, stable, modern environments, this could be your ideal next step.

Youll combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud, Security and Service Management, youll play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services.

About the role

As our Principal Engineer for Managed IT, youll be the senior technical authority across our Managed IT estate. Youll lead on complex escalations, steer architectural decisions, and ensure our customers environments align with our Position of Good (PoG).This role blends technical leadership, deep-dive problem solving, and environment transformation. Youll act as an escalation point for operational teams, support remediation and uplift work across customer estates, and help refine the standards and frameworks that underpin everything we deliver.

Hybrid working is supported from our

Birmingham

or

Meppershall

site, with some travel to Intercity offices and customer sites when needed.

What youll be doing as a Principal Engineer

Act as the technical authority for complex endpoint, infrastructure and platform challenges.Lead investigations into major or recurring incidents, providing clear root-cause analysis.Shape and maintain our engineering standards and Position of Good (PoG).Guide operational teams through troubleshooting, architecture decisions and best practice.Support the transformation and remediation of customer environments, including identity, endpoint and Microsoft 365 modernisation.Strengthen security and resilience across managed estates, including identity, access, and baseline controls.Identify recurring patterns and recommend meaningful engineering improvements.Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions.Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high-quality services.Working style

Some travel to customer sites and Intercity offices as required.Hybrid working supported.Periods of focused technical work at a computer.Ideal for someone who enjoys autonomy, variety, and solving complex engineering challenges.What youll bring, Job Description IT Infrastructure Engineer(Security) Canary Wharf, UK Hybrid (2 days week) Inside IR35 Contract (6+ Months) Key Skills * Creation of technical governance documentation, such as Low Level Designs and * Creation of security focused technical..., Principal Highway Engineer to deliver the structures and drainage programme and assist with the the delivery of the overall capital programme and flood risk management. Overview of the role Principal Highways Engineer The Council's Highways services are high profile and..., Our client, a leading name in global financial markets, is expanding its Communications Surveillance and Record Keeping Technology function in response to increasing regulatory scrutiny. With regulators worldwide elevating expectations around Market Abuse monitoring and..., Job Title: IT Field Engineer - Education SectorLocation: Hull and surrounding area (multiple sites)Salary: £28,000 to £32,000 depending on experienceBenefits: Car Allowance, Mileage, Birthday off, Training and moreContract: Full-time, PermanentHours: Monday to Friday IT..., IT Infrastructure Engineer Eastbourne | Fully Onsite | Up to £45,000 DOEWere looking for a talented IT Infrastructure Engineer with strong Azure skills to join a growing tech business in Eastbourne. Youll support and improve real-time services and web application..., IT Field Engineer (MSP)Base Salary: £30,000 £35,000Plus Van or £300 p/m Car Allowance & benefits3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ)The opportunity:A well-established MSP is looking for a client-facing Field Engineer to support a growing...

Were looking for someone with deep technical capability, a structured approach, and a calm, confident presence when tackling difficult problems.

Technical experience

Strong hands-on experience across Microsoft Entra ID, hybrid identity, conditional access and privileged access models.Deep understanding of Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) and tenant-level governance.Expertise with Intune and modern endpoint management across Windows 10/11, with exposure to macOS, iOS and Android.Strong background in Windows Server, Active Directory, DNS, DHCP and hybrid Azure infrastructure.Solid networking fundamentals

routing, firewalls, VPN, segmentation and wireless principles.Proven experience implementing security baselines, identity controls and platform hardening.PowerShell scripting and automation capability, plus experience with RMM/monitoring tools.Broad troubleshooting experience across complex IT estates, ideally within an MSP environment.Experience

Minimum 7 years in Managed Services or complex enterprise environments.Hands-on experience resolving multi-layered infrastructure and platform issues.Exposure to environment remediation, technical uplift or transformation projects.Certifications useful but strong practical experience is the priority.Personal qualities

Wed love to meet someone who is:

A clear, confident communicator who can simplify complexity.Calm, structured and methodical under pressure.Customer-focused, friendly and approachable.Analytical, curious and proactive in improving services.A collaborative team player who brings energy and initiative.Organised, diligent and thoughtful in documentation and handovers.What we offer

£45,000 - £65,000

Senior IT Systems Engineer Corsham (SN13) Permanent Full TimeSalary: £45,000 - £65,000 25 days annual leave (inclusive of up to 3 days December shut-down)Buy or sell up to 5 annual leave daysTwo pension schemes to choose fromPrivate Medical & Dental Insurance +...

33 days holiday (including bank holidays), rising with service.Annual pay reviews.Holiday buy scheme.All-company bonus.Death in service cover.Employee assistance programme.Company pension.Active social calendar.A strong focus on developing our people. About The CompanyIntercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of +92Gold Award Investors in People AccreditationEmployer of the Year 2025 - British Business Excellence AwardGold Eco Vadis rating - Among the Top 3% of Companies for Sustainability PerformanceWe select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.TPBN1_UKTJ Similar jobs, Job Description Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help..., Locations London | Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we..., Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total..., IT Support Engineer - Immervox, a growing Managed Service Provider based in Basildon, Essex is looking for an experienced IT Support Engineer to join their friendly and professional team on a full-time, permanent basis. Learn more about the general tasks related to...