Digital IT Operations Specialist
Role details
Job location
Tech stack
Job description
As a Digital IT Operations Specialist, you'll be the onsite technical expert for all things IT. You will be supporting and optimising computer hardware, software (both local and global), and a wide range of peripherals. You will play a key role in keeping our digital workplace running smoothly and efficiently.
The Digital IT Operations Specialist acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. You'll collaborate closely with colleagues across the region and report directly to the Europe IT Manager.
We're looking for someone who thrives on solving problems, communicates with confidence and clarity, and enjoys working as part of a supportive, high-performing team. If you're passionate about technology and love making a real impact on people's day-to-day work, this role is for you.
Typical Responsibilities and Duties:
- Provide second-line investigation and diagnosis of IT incidents collaborating with global & regional support teams when required.
- Work both independently and collaboratively within a UK wide team.
- Deploy, configure, and maintain end-user digital workplace infrastructure, including laptops, desktops, conference rooms, printers, and other devices according to slb standards.
- Monitoring and maintaining computer systems and networks.
- Respond promptly to IT service requests and incidents, ensuring a high standard of user support through remote and onsite interventions.
- Deliver user-focused technical support and digital enablement across slb's UK locations.
- Oversee asset lifecycle management, ensuring accurate tracking, allocation, and compliance with slb's asset management processes.
- Coordinate with external vendors for hardware repair, break/fix operations, and warranty management.
- Perform remote site visits across the UK when required.
- Operate in alignment with Cybersecurity policies to identify, investigate, and remediate security incidents, ensuring compliance with SLB's security standards and procedures.
- Have a good understanding on pricing of IT products and services.
- Demonstrate a strong understanding of slb's digital processes, policies, and quality standards.
- Active participation and collaboration in regular team meetings.
- Ensure the professional appearance and safety of the digital workspace, complying with QHSE and IT security requirements.
Requirements
- Bachelor's degree or equivalent in Information Technology related field
Required Technical Skills
- In depth knowledge of Microsoft software and environments.
- In-depth knowledge of PC hardware and software support.
- Ability to troubleshoot and resolve PC hardware and software incidents.
- On-site IT support experience supporting Windows operating system.
- Experience working within an IT customer service focused environment.
Nice-to-Have Technical Skills
- Experience on an IT Service Desk a plus.
- Ability to write technical support documentation a plus.
Soft Skills
- Excellent customer service skills.
- Good interpersonal and presentation skills.
- Fluency in English.
- Willing to work flexible hours when appropriate.
- Ability to handle multiple projects and tasks simultaneously.
- Ability to work under pressure.
- Ability to communicate effectively with customers, peers, and management.
- Willing to travel across UK for remote site visits.
Benefits & conditions
Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance.
